14 Messages
Short Power Outage = Dead System
I recently had a short (35 minute) power outage at our second home. I learned this from my smart thermostat which sent me "connection out" and "connection back" messages. My router came back online when power was restored and even though my smart thermostat reconnected on its own ... my SimpliSafe Base Station DID NOT. The app shows an "Unexpected Error, Call Customer Service" message. I called customer service. They said my Base Station is not connected to Wifi, and the ONLY way to reconnect was to travel to the site to try to reconnect from the keypad or failing that, power down and power up the base station. They said the base station probably booted back up faster than my router so failed in its first attempt to reconnect to Wifi and would not try again. This is ridiculous! The second home is 4 hours away, that's why I bought a security system. And right now, I'm getting more security information from my thermostat than from my SimpliSafe system. No ability to reboot or reconnect remotely?? This power outage scenario must be a very common for people with remote houses, cabins, etc.
Does anyone have a workaround for getting SimpliSafe to work again after a power outage? I really don't have anyone up there who could go on-site for me and really don't want to drive 4 hours there and 4 hours back. Is this how I should expect things to work every time there's a power outage? If so, I might have bought the wrong security system.
captain11
6.6K Messages
@pintar I have a SS3 system since 2017 and the loss of power and/or wifi has happened over the years more often then one would expect. The base has only not reconnected to WIFI once and we were on a trip out of town. Yes, I do have several local neighbors I could have called, but have the base plugged into a power strip strip with a IoT smart plug allowing me to turn off the power and turn it back on, which did the trick in this one instance for the base to reconnect. I have the same setup for my mesh WIFI system.
While this may or may not work for you and doesn't do much for you now in this instance, could help in the future.
One last suggestion: call SS and ask for a supervisor and see if they can do anything remotely. Long shot but better than an 8 hour R/T. Sorry, wish I could offer more. Happy holidays to you and your family.
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