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emailkca

1 Message

Monday, June 14th, 2021 6:31 PM

Notifications for Two Sites

I have set up two systems on my iPhone. Notifications are turned on in the settings, and I have no problem with turning on the push notifications for one site. However, for the other site I get a message to turn on notifications in the settings. But they are turned on!!

Are there any suggestions?

Thanks.

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Updated 

12 days ago

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davey_d

Community Admin

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5.7K Messages

4 years ago

Thanks for reporting this issue, emailkca.

It's very odd, considering that you actually have notifications already working on one account. And you're actually not getting notifications for that second property?

Would you also mind letting us know the exact text of that error message? We'll be forwarding this to our engineers to look into.

(edited)

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simplicait

2 Messages

Have you determined a resolution for this yet? I’m having the same issue yet now Oct 2023. I’m happy to provide screenshots/whatever would be helpful. Thanks!

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2 years ago

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davey_d

Community Admin

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5.7K Messages

@simplicait​ sorry to hear that you've been having trouble. To clarify, are you seeing the same symptoms as the original poster, or Leelou42 below? e.g. are you able to successfully toggle the Notification setting on both locations?

You might want to try logging out of your account, then logging back in. There might just be an issue with connecting your locations to your phone's push notification system, and logging back in could reset that.

It would also be helpful to know your operating system version, and what device you're using, so we can try replicating the issue on our end.

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2 years ago

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Leelou42

2 Messages

2 years ago

I have this same issue.  The option for push on the 2nd account is gray and will not let you save it. Therefore, I get not door bell camera notifications. But I do get SMS notifications about device activity like the door locking or window opening, etc.

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patrickucci

1 Message

16 days ago

I have the same issue.  Both locations / accounts have push notifications on and it appears that the only notifications are from the location that was last pulled up on my phone.  Need an answer to this as both locations need to be receiving notifications specifically for camera motion among others.

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simplisafe_admin

Community Admin

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1.3K Messages

@patrickucci Are these two locations under the same account/login? Or are these two separate accounts? By design, a phone can only receive push notifications for a single SimpliSafe account.

 

If they are two separate accounts, we recommend setting up push notifications on one and SMS notifications on the other.

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12 days ago

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