3 Messages
mobile App and Website don't have my two systems listed.
I originally bought a system then returned it . Then I bought one system for my home and one for my business. When I sign on using the mobile app or directly through the web site, the old system is on the website but not the mobile app. The home is on the website but not the mobile app. The new business system isn't on the website. How do I reset all of these apps? I use the same sign on for both website and mobile app.
captain11
Captain
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6K Messages
5 years ago
Tomorrow morning, CALL SS at 9am eastern. Hit option 4 and note estimated hold time. When you connect to an agent, provide the phone number you gave for your two new systems, and, confirm if you are disconnected you will get a call back right away. Get reps name and extension, they will readily provide it.
Next, explain what you have posted. They will then "hide" the old accounts and made sure your new ones are active.
Please post your outcome here.
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captain11
Captain
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6K Messages
5 years ago
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PaigePalmer
27 Messages
3 years ago
HI, @captain11 I support the answer . you have to just create a one account. Because both of the account you cant manage it .Or you can call the customer care of SS security . They can solve your problem.
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