1 Message
iOS App Keeps Logging Us Off regularly
Our SimpliSafe app for our iPhones keeps logging us off at the most random times. Is there a fix to this? We have to keep logging in and getting the two factor code we set up.
1 Message
Our SimpliSafe app for our iPhones keeps logging us off at the most random times. Is there a fix to this? We have to keep logging in and getting the two factor code we set up.
scott_3b0301
7 Messages
2 years ago
New customer here. Since installing our system on the weekend the app has logged us out at least once a day. This is ridiculous. It’s also a serious issue for security; if we need the app in an emergency and it has logged you out you could be in a world of hurt. This should be a top priority guys. Get it fixed. Or this system goes back for a refund.
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tchuolam
2 Messages
2 years ago
Have been having this issue for the last six months. Huge security issue - if doorbell is ring I can’t answer, if alarm is triggered I can’t respond, and I use the app to open the door when I get home so I don’t have to stand out.
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michael_cd803d
2 Messages
2 years ago
It is happening again on iOS 16. I recently upgraded to iOS 16.0.3 and I had to log in, again. ADT was more predictable, every 30 days.
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PatrickGSR94
6 Messages
2 years ago
This is ridiculous. I set up FaceID in the app last week, which works, but then it STILL required me to log in manually afterwards, today. MASSIVE security risk if there’s an alarm event in progress!!!
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Kdq
2 Messages
2 years ago
This is an old thread but I wanted to update that it’s still happening
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Nellanaesp
4 Messages
2 years ago
Happening for me as well. Logs me out every 2-3 days.
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tchuolam
2 Messages
2 years ago
Since the latest update, haven’t had the issue anymore
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bthayerbt
1 Message
2 years ago
This issue is aweful. It’s rendering the product useless.
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snk
1 Message
2 years ago
Yes so annoying. Im tired of constantly having to look up my password and re log in. And no face recognition. It logs me out daily. I have the latest version and an iphone 13 pro
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shelbyfoegelle
1 Message
2 years ago
Agreed! The app continually logs me out, making it impossible to check my system in an emergency without first logging in. That doesn't make sense. Please allow a stay logged in option. Also, the new feature to log in faster using face ID just does not work. Everything is enabled to allow it but it still says my Keychain for Icloud isn't enabled so I have to skip that step and then log in almost every day because it logs me out again. So frustrating!
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