169 Messages
Incorrect Time Stamp in Alerts and Notifications
My Text and Email Alerts, Push Notifications and the Online Timeline have a Time Stamp for Eastern time.
However, I am in Central time.
The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page.
Where do I Set the Time Zone in the Control Panel?
Update: I called SimpliSafe Sat 27-Jan-2018 at 10:45 AM Central (15 minute hold - not bad at all) and Keith set the Time Zone for me - apparently there is no place in the new Control Panel to set the Time Zone - Go Figure
@SimpliSafe - are there any plans to add the ability to the new Console for setting the time zone?
However, I am in Central time.
The iPhone App Timeline has the correct time as does the both the the Online and iPhone Dashboard main page.
Where do I Set the Time Zone in the Control Panel?
Update: I called SimpliSafe Sat 27-Jan-2018 at 10:45 AM Central (15 minute hold - not bad at all) and Keith set the Time Zone for me - apparently there is no place in the new Control Panel to set the Time Zone - Go Figure
@SimpliSafe - are there any plans to add the ability to the new Console for setting the time zone?
customer1001
56 Messages
But, the most recent APP (iOS at least) and anyone who recently started using the desktop via a browser only gets the "newer" version of the desktop.
Not sure why.... but that is just what seems to be happening.......
Not sure why you no longer can update the timezone... but that just seems to be the way it works.... hopefully they change in a future update.
In the meantime... quick call to SS Customer Service will get you on the correct timezone....
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rsgilbert
65 Messages
Original:
https://simplisafe.com/my-account/login
New:
https://webapp.simplisafe.com/#/login
Head scratcher.
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dave_2036
169 Messages
https://simplisafe.com/account2/PutAccountNumberHere/sid/none/control-panel#dashboard
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rsgilbert
65 Messages
Anyone out there have both a ss2 and ss3 system your managing on one dashboard (new or original)?
Thanks!
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coltmaster1
2.8K Messages
rsgilbert, simplisafe did say not long ago, around the same time as the SS3 release, that the interactive control panel page would have a new design - so if you do buy SS3, you'll probably have the new control panel and you maybe will still be able to toggle your two systems, just on a newly re-designed control panel page. When/if you get SS3, I would confirm with customer support (or here), to be certain your system(s) are set up with monitoring/activation correctly.
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bonnie_m
62 Messages
We're aware of this issue with the missing Timezone option, and we're working on this. Thank you for your patience!
Bonnie
SimpliSafe Home Security
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coltmaster1
2.8K Messages
And, looks like Order History page is missing....AGAIN.
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gbalt
1 Message
Left hand side of the page, under the section "Monitored Address"
Last popup above "Allow Visual Verification" is Time Zone
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Anotherdave
2 Messages
I have this problem too
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Anotherdave
2 Messages
I have this issue now too.
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