‎I am unable to validate my phone using SMS or voice call with a Peruvian phone number | SimpliSafe Support Home
 
gerson's profile

Friday, October 4th, 2024 3:05 PM

I am unable to validate my phone using SMS or voice call with a Peruvian phone number

Hi, I recently ordered a SimpliSafe kit. I'm from Peru, and I’m trying to sign in, but there is a validation step that requires an SMS code. I never received the SMS. I also tried with an alternative phone number, but it didn’t work. Could you please help me activate my account?

Accepted Solution

Official Response

Community Admin

 • 

3.4K Messages

1 month ago

Hi @gerson, 

Unfortunately our SMS and 2-Factor Authentication messages can only be sent to US and UK phone numbers. If you have a Peruvian phone number, our system will not be able to send messages to it.

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