1 Message
I am unable to validate my phone using SMS or voice call with a Peruvian phone number
Hi, I recently ordered a SimpliSafe kit. I'm from Peru, and I’m trying to sign in, but there is a validation step that requires an SMS code. I never received the SMS. I also tried with an alternative phone number, but it didn’t work. Could you please help me activate my account?
Accepted Solution
Official Response
emily_s
Community Admin
•
3.4K Messages
Hi @gerson,
Unfortunately our SMS and 2-Factor Authentication messages can only be sent to US and UK phone numbers. If you have a Peruvian phone number, our system will not be able to send messages to it.
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