‎Hack or malfunction | SimpliSafe Support Home
 
kristynute7's profile

Thursday, March 23rd, 2023 6:58 PM

Hack or malfunction

I went to check my SimpliSafe like I do every morning and all of my devices are gone. My app prompts me to set up a device. I don’t know if my account was hacked or if it’s a system malfunction. Does anyone have any answers? 

Community Admin

 • 

2.9K Messages

1 year ago

Hi @kristynute7, 

I'm very sorry to hear this. There are no app outages that I am aware of, but please be rest assured that I don't think anyone has hacked into your system. I suggest contacting our Support team. At the very least, they can get your Base Station replaced which should help resolve this.

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