1 Message
Exterior camera offline
Powered by solar panel, exterior camera now says off line but light blinks blue with movement and a recording was made. Does this mean the battery in the camera has gone bad?
1 Message
Powered by solar panel, exterior camera now says off line but light blinks blue with movement and a recording was made. Does this mean the battery in the camera has gone bad?
emily_s
Community Admin
•
3.3K Messages
3 months ago
Hi @kyosk,
So your Outdoor Camera shows as offline in the SimpliSafe mobile app, but it is still able to detect motion and record? This shouldn't be an issue with the battery, if the battery was low there would be a "Camera Battery Low" notification in the mobile app.
If you remove the camera from your system in the SimpliSafe mobile app by going to My System > Camera Settings > select [your Outdoor Camera] > x Remove Device and then add it back to your system, does the Offline message go away?
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