1 Message
Download certificate
Instructions say to scroll down to bottom of Location Settings and click on ‘Monitoring Certificate’. That button doesn’t exist. Any thoughts?
1 Message
Instructions say to scroll down to bottom of Location Settings and click on ‘Monitoring Certificate’. That button doesn’t exist. Any thoughts?
captain11
Captain
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6.3K Messages
1 month ago
@elieltom Go to the website dashboard and you will see it there.
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simplisafe_admin
Community Admin
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981 Messages
1 month ago
@elieltom are you running the latest version of the SimpliSafe mobile app? We would recommend checking for an update in the App Store or Google Play Store to see if there is an update available for the mobile app.
But if you are running the latest version, a monitoring certificate can still be downloaded on our website by following the steps listed out out on our Help Center.
It's also important to note that only those subscribed to a professional monitoring plan are eligible to download a monitoring certificate. If you are subscribed to a plan that does not include professional dispatch, (Self-Monitoring with Camera Recordings or our free Basic App Control plan) the option to download a monitoring certificate will not be there.
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