3 Messages
Camera does not show up in Camera List
I recently added a new camera in my home, but it does not show up on my camera list. If I try to set it up again the app says it is already set up and then I see just that camera. If I go back to the home tab, I only see my other cameras and the new one disappears. How do I get all my cameras to show up on the camera tab?
captain11
Captain
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6K Messages
10 months ago
@bablinbrook remove the camera and reinstall, and.or call SS support to troubleshoot.
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emily_s
Community Admin
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3.3K Messages
10 months ago
@bablinbrook I agree with Captain 11 - I would try removing the camera from your account and then reinstall it. You can remove the camera in the SimpliSafe mobile app by navigating to My System > Camera Settings > select [your camera] > scroll to the bottom of the screen and tap "X Remove Camera".
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