‎Bug - iOS App Reverts to New System Setup Screen | SimpliSafe Support Home
 
AMonitorDarkly's profile

Wednesday, January 25th, 2023 2:30 PM

Bug - iOS App Reverts to New System Setup Screen

The last few weeks I keep encountering a bug with the iOS app where I’ll open the app and it acts like I don’t have a system set up at all. It will just show the “Set Up New System” screen. I need to force close the app and reopen it in order to see my normal system view. This is annoying by itself but what’s worse is that my camera recordings aren’t captured when this happens. I can’t pin point any specific triggers for this bug but it happens at least a couple of times per day.

Community Admin

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2.4K Messages

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10 Points

1 year ago

Hi @AMonitorDarkly, 

This is the first time I'm hearing of this - I certainly want to get to the bottom of it! Do you have the most recent version of the app on your phone? If not, an update might do the trick.

8 Messages

1 year ago

@emily_s Hello, yes I’m on the latest version. 2078.55.0. I’m also on the latest version of iOS, 16.3. 

Community Admin

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2.4K Messages

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10 Points

@AMonitorDarkly​, thank you for confirming the version of the app you're on! I'm going to bring this to our engineers since this is the first time I'm hearing of this. 

1 Message

1 year ago

The exact same thing is happening to me and it has been happening for several months.  I called support and they said they had never heard of this problem.  They said if a lot of people reported the issue they would "probably" put out an app update to fix it, but if not I was on my own and they couldn't help me.  They treated it as a one off issue that only I was experiencing.  It happens to me every day, almost every time I log in to the app.  It is really annoying and makes me want to switch to another provider.  My app version is 2078.61.0 and iOS version is 16.3.1, so both are current.

1 Message

11 months ago

I had the same problem.  I uninstalled the SimpiSafe app and reinstalled it, logged in and it solved the problem.

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