3 Messages
Base and Keypad are stuck at 1.6 level firmware.
I keep trying to download the firmware update however i continue to receive error messages. I checked and my base is at 1.6.8 and my keypad is at 1.6.2.
I've had the system since April 2021 and it appears none of the firmware updates have installed automatically as designed.
Anyone else had this issue and able to resolve themselves?
emily_s
Community Admin
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3.3K Messages
7 months ago
Hi @vberg40,
Firmware updates for our cameras are automatic, but you must manually update your Base Station's firmware as it requires disarming your system.
What error message do you see when you try to download this firmware update? Also, the Base Station needs to be connected to Wi-Fi in order to download a firmware update. Do you know if yours is connect to Wi-Fi? You can check this in the Keypad by going to Menu > System Settings > WiFi.
(edited)
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vberg40
3 Messages
7 months ago
I also checked on the keypad for updates and it says my system is up to date but i have 1.6 firmware still on base and keypad.
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