Using Your System
Account & Billing
Monday, December 7th, 2020 11:34 AM
11 months ago
This conversation has been merged. Please refer the main conversation: KNOWN ISSUE: Apple Watch App Reloads Forever
KNOWN ISSUE: Apple Watch App Reloads Forever
3 years ago
this is still an issue.
2 years ago
February 2022- Current Apple Watch and OS, current iPhone and iOS. The SimpliSafe watch app still doesn't work, a year after the post.
The SimpliSafe app on the Apple Watch has only one function- to arm or disarm the alarm system, and that only works if the SimpliSafe app on the iPhone is open. Close that app, and the watch app won't work at all, whether the iPhone is awake or asleep. It seems the watch app was designed to be a remote control for your iPhone app if that is first opened, which is pretty pointless.
@simplisafe_admin can you confirm you’re fixing this??
1 year ago
Status update please.
Hi all, unfortunately we have no further updates at this time.
View other replies
I just set up my new SimpliSafe system and it was easy. I use the app on my iPhone no problem and saw they also have an Apple Watch app. I installed it but when it starts it just says “refreshing” and never gets further. I read some other questions from a long time ago and tried opening the app on my phone as well as deleting and reinstalling the app on my watch. Nothing works. Any help?
I'm not sure about this one but I'll reach out to our dev team about it. Thanks for reporting!
Just here to report I have the same issue. Have had my system for a year, installed and reinstalled the app countless times and nothing works. It would be great if it could work
@davey_d Just here to report I have the same issue. Have had my system for a year, installed and reinstalled the app countless times and nothing works. It would be great if it could work
It likes this problem has been around for a while without resolution even though Simplisafe states that the software bug is being addressed.
A question for SimpliSafe Support : Wat can you do to raise the Severity of this bug so that it will be fixed in a timely manner?
@fgruliow +1. What's the purpose of the watch app if it cannot be accessed without the iOS app open also?
Not sure why, but since I upgraded to a 13PM a couple of weeks ago, the watch app has been working. As in, I don't need to open the phone app to get the watch app to work. It did the "refreshing" thing once, but hasn't done it again.
@fgruliow Agreed....new Apple 7 watch running latest IOS Watch code and latest SimpliSafe code, but watch just continuously just shows refreshing.
Are there any updates to this issue?
I have learned that if I turn the cellular feature on my Apple Watch, (I do have a cellular plan on my Apple Watch’s) it allows me to use the Watch App.
If I leave the cellular off, I get the refresh screen.
@PappaBear97304 I checked and unfortunately that didn't work for me.
With that being said, I did notice that if the SimpliSafe app was open on my iPhone, then the Apple Watch works. That's inefficient as I don't want to have apps running constantly in the background.
Would like to see SimpliSafe respond and fix this please.
I’m also here to request increasing priority on this bug fix. I would love to be able to use the watch app. As it is, it is useless to me.
Yup, still not working. Come on, admins…
Bought new iwatch 7…..Simplisafe app only works on the watch when also open on the iPhone..what a joke. It should be very basic. Seriously thinking about canceling Simplisafe all together. Paying almost $30 a month, should be able to arm and disarm my alarm.
The app is not simple or safe.
Over a year ago the developers were looking into this. Have they given up on resolving this? Clearly nothing has changed since.
Now, the Apple Watch complication is missing y my list to add to a watch face.
Wondering if SimpliSafe is quietly removing the App functionality.
I agree. Horrible apple watch app...worthless actually. It just sits and "refreshes", I've never had it actually work even though I have a watch that has its own cell service so therefore should work as a standalone device.
Kill the watch app please if it doesn’t work.. waste of space on watch.
4 out of 6 users found this helpful.