4 Messages
App tells me "No Connection'
So starting yesterday, when I try to open the app it tells me there "No Connection: please check your internet connection. Your app will automatically refresh when it reconnects.'
I most certainly have an Internet connection as I'm able to do anything else on the same device. I've tried it when connected to my WiFi as well as my cellular connection. I've tried logging out and logging back in, deleting the app and reinstalling. Nothing is working. Any ideas for how to fix this?
I most certainly have an Internet connection as I'm able to do anything else on the same device. I've tried it when connected to my WiFi as well as my cellular connection. I've tried logging out and logging back in, deleting the app and reinstalling. Nothing is working. Any ideas for how to fix this?
jswnek
9 Messages
4 years ago
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sparkcbs03
6 Messages
4 years ago
A WONDERFUL CUSTOMER SERVICE REP NAMED RHONDA (BOISE) AND TECH SUPPORT ASSOCIATE NAMED MARNAE (CENTRAL FL, EXT. 947) WERE ABLE TO HELP ME AND FIX THIS ISSUE.
MARNAE HAS A LOT OF EXPERIENCE WITH THIS, SO I WOULD RECOMMEND CALLING HER AS NOT EVERYONE AT SIMPLISAFE IS FAMILIAR WITH THIS ISSUE.
For me, the issue was the SIM card as well.
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