‎App tells me "No Connection' | SimpliSafe Help Center
 
M

Thursday, April 23rd, 2020 3:56 AM

App tells me "No Connection'



9 Messages

3 years ago

If you have the SS2 and recently installed Verizon's 4G module there's a problem with apps communicating with it. They couldn't figure it out on my system, so they replaced the entire system with new SS3

6 Messages

3 years ago

I had the same issue and called this morning based on some feedback on another thread.  

A WONDERFUL CUSTOMER SERVICE REP NAMED RHONDA (BOISE) AND TECH SUPPORT ASSOCIATE NAMED MARNAE (CENTRAL FL, EXT. 947) WERE ABLE TO HELP ME AND FIX THIS ISSUE.  

MARNAE HAS A LOT OF EXPERIENCE WITH THIS, SO I WOULD RECOMMEND CALLING HER AS NOT EVERYONE AT SIMPLISAFE IS FAMILIAR WITH THIS ISSUE.  

For me, the issue was the SIM card as well.
New to the Community? Get started by reading our Welcome Post.