New Changes Coming to the Community and Help Center

Hi folks,

As part of our ongoing commitment to providing best-in-class support, the CX Digital team is excited to share that soon, we will be launching a brand new Help Center! On top of a new design and some significant improvements, we’ll also be merging the Help Center with this Community, providing you with a more cohesive experience in getting the knowledge and assistance that you need.

A New Help Center Experience

Here are some highlights for what you can expect for our launch:

• A new look and feel, to match our brand refresh
• Interactive step-by-step guides for installation and troubleshooting
• Popular and Trending sections, so that users can see what others are asking about
• Smarter search, with filtering, to enable customers to find the right articles more efficiently
• Easy access to our Live Chat Support team, so we can continue troubleshooting from where you left off

Our Community: What to Expect

Our team does not expect an extended downtime when accessing the Community when we launch on Tuesday 10/11/2022. But one change you might notice is that you’ll be able to find the Community right from the Help Center homepage, under the same address:

support.simplisafe.com

Logging into the Community should be as normal, with the same username and password. And of course, your existing content and profiles will be preserved, with a slightly different structure so it’s easier for you to find the right posts - and where to put new ones!

Launching Soon

This brand new Help Center and Community experience will launch on Tuesday, 10/11/2022. Our team can’t wait for you to explore.