‎New App layout brings easier access to System Settings | SimpliSafe Support Home
 
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Community Admin

Community Admin

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529 Messages

Thursday, December 14th, 2023 8:38 PM

New App layout brings easier access to System Settings

A refreshed navigation is rolling out now for the SimpliSafe® app on iOS and Android. The My System panel is now a tab at the bottom of the screen, alongside Cameras, Timeline, and the Overview page.

 

Once you get to the My System tab, you’ll have access to all of the settings for a given protected location. Here are just some of them:

  • Location Settings - for options related to your Protected Location, such as address and emergency contacts

  • Base Station Settings  - formerly named “General Settings”, for options like siren and voice prompt volume, and countdown timers

  • Device Settings  - individual options for your Sensors, Keypads and Key Fobs, and Sirens

  • Alerts & Notifications - including Push Notifications through the app, SMS text messages, and emails (with a qualifying Monitoring Plan).

 

Settings that affect your whole account can still be found under the three-bar Menu on the top left.


Of course, our Help Center has also been updated with the latest info. So if there’s a particular setting that you’re looking for, we’ll have a guide for you there!

Advocate

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973 Messages

6 months ago

I'm liking it.

8 Messages

5 months ago

I noticed I will get a little red mark on my app.  When I click to see what it is referring to I’m usually clueless.  Is it possible to have it so the app show you what the alert is?

Community Admin

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2.8K Messages

@SafteyFirst​ As Dlpsr mentioned, are you talking about app icon badges? This is found on the upper right corner of the SimpliSafe mobile app icon alerting you to how many notifications you have.

Or are you talking the envelope icon on the upper right corner within the mobile app itself? Once you get a new notification from SimpliSafe, there will be a red dot on that envelope icon. When you tap on the envelope, you will see the latest updates from your system - like if there was a power outage, an alarm, or the Base Station's firmware was updated, among other things.

3 Messages

5 months ago

When is an update going to include a place to enter a code to unlock the app.  Right now ANYONE can click on the app and see everything about the account like who lives there, the system pass code, etc.  Now I'm going to have to lock down my whole phone because of this update.  How many people have to ask before this finally gets done.

PLEASE FIX THIS!!!

Advocate

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973 Messages

@vperroux​ you can, go in app hit the hamburger icon on top left and hit app settings and it will be there. Configure app lock

3 Messages

OMG - You are now my best friend forever!  Thank you so much for the tip.

Advocate

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973 Messages

@vperroux​ absolutely, glad I could help 

2 Messages

3 months ago

Can we get portrait view on phones and tablets on app?

Community Admin

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2.8K Messages

@tlmoore23​ The SimpliSafe mobile app was designed to view videos in portrait orientation. And if you tilt your device to the side, the video will flip to landscape view.

2 Messages

I meant landscape mode. When using my tablet or phone in landscape mode, while in stand,  you  can't view contents in simplisafe app. You have to put in I portrait mode to utilize app. I just looking to make changes in app while in landscape mode. Thanks.q I don't have simplisafe cameras.

Community Admin

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2.8K Messages

@tlmoore23​ Ah, understood! We have submitted a request for landscape mode on the iPad to our dev team for their consideration. If it is brought into development, we will provide an update over in this thread.

3 Messages

3 months ago

All the devices on same page is ok, but not state of the art. You still have to individually click each one to change settings. With all the devices an average home has it’s shocking there is no way to group devices. I don’t want certain entry points on instant trigger during day but when I go to bed I do. So I have to go into each one every night and change it only to reverse the next morning. Grouping and scheduling groups to activate can’t be that difficult. Smart routers have been doing it for years. Please add this soon as one by one selections is so archaic

Community Admin

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5.5K Messages

@rivoli​ thanks for the feedback! This sounds like a great idea to post on our Product Requests section here.

7 Messages

1 month ago

Please put time for events back on the timeline overview page.    Huge PIA trying to find a specific event….

At the least make it an option to have or not have visible.

Community Admin

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2.8K Messages

@Dobs​ Are you no longer seeing timestamps on your timeline in the SimpliSafe mobile app? We recently identified an issue with the iOS app where the timestamps were getting cut off, but that issue has been resolved with the most recent app update. If you update the app to version 2200.10.0 or higher, you should see the timestamps again.

8 Messages

29 days ago

Please make the timestamp font bigger. It’s tiny and no one can see it anymore 

1 Message

2 days ago

I have a suggestion for future app update, it would be great to have one button that would temporarily shut down all outdoor camera motion detection.  If I am working in my yard and don't want to be consistently notified about motion I now have to go into each camera to turn if off, then back on later.  One button to turn them all off would be very helpful.

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