‎New App layout brings easier access to System Settings | SimpliSafe Support Home
 
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Community Admin

Community Admin

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520 Messages

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10 Points

Thursday, December 14th, 2023 8:38 PM

New App layout brings easier access to System Settings

A refreshed navigation is rolling out now for the SimpliSafe® app on iOS and Android. The My System panel is now a tab at the bottom of the screen, alongside Cameras, Timeline, and the Overview page.

 

Once you get to the My System tab, you’ll have access to all of the settings for a given protected location. Here are just some of them:

  • Location Settings - for options related to your Protected Location, such as address and emergency contacts

  • Base Station Settings  - formerly named “General Settings”, for options like siren and voice prompt volume, and countdown timers

  • Device Settings  - individual options for your Sensors, Keypads and Key Fobs, and Sirens

  • Alerts & Notifications - including Push Notifications through the app, SMS text messages, and emails (with a qualifying Monitoring Plan).

 

Settings that affect your whole account can still be found under the three-bar Menu on the top left.


Of course, our Help Center has also been updated with the latest info. So if there’s a particular setting that you’re looking for, we’ll have a guide for you there!

Advocate

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923 Messages

3 months ago

I'm liking it.

854 Messages

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110 Points

2 months ago

My left thumb is finally getting used to not hitting the 3 bars.🥴🤪😉

8 Messages

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10 Points

2 months ago

I noticed I will get a little red mark on my app.  When I click to see what it is referring to I’m usually clueless.  Is it possible to have it so the app show you what the alert is?

854 Messages

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110 Points

@SafteyFirst​ I think what your seeing are app icon badges, it's a phone settings thing. Badges, balloons, popups etc. In each app notifications setting.

Depending on your phone, there may also be a setting for show notifications if long pressing the app icon?

You'll have to search for specifics for your phone type and the settings and options that are available.

You should be able to see them in the quick pulldown where new notifications usually always show if not blocked.

If not this, you will have to be more specific.

Community Admin

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2.4K Messages

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10 Points

@SafteyFirst​ As Dlpsr mentioned, are you talking about app icon badges? This is found on the upper right corner of the SimpliSafe mobile app icon alerting you to how many notifications you have.

Or are you talking the envelope icon on the upper right corner within the mobile app itself? Once you get a new notification from SimpliSafe, there will be a red dot on that envelope icon. When you tap on the envelope, you will see the latest updates from your system - like if there was a power outage, an alarm, or the Base Station's firmware was updated, among other things.

3 Messages

2 months ago

When is an update going to include a place to enter a code to unlock the app.  Right now ANYONE can click on the app and see everything about the account like who lives there, the system pass code, etc.  Now I'm going to have to lock down my whole phone because of this update.  How many people have to ask before this finally gets done.

PLEASE FIX THIS!!!

Advocate

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923 Messages

@vperroux​ you can, go in app hit the hamburger icon on top left and hit app settings and it will be there. Configure app lock

3 Messages

OMG - You are now my best friend forever!  Thank you so much for the tip.

Advocate

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923 Messages

@vperroux​ absolutely, glad I could help 

1 Message

12 days ago

Can we get portrait view on phones and tablets on app?

Community Admin

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2.4K Messages

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10 Points

@tlmoore23​ The SimpliSafe mobile app was designed to view videos in portrait orientation. And if you tilt your device to the side, the video will flip to landscape view.

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