‎window/door entry alerts | SimpliSafe Support Home
 
CHASEG1's profile

Thursday, April 8th, 2021 3:39 PM

window/door entry alerts

So, I was wondering. Currently when a door or window opens the base station just sounds a chime without really giving an indication which one it is. I dont know if theres a setting for this but can system be set to say for example : " front door" , " side door" etc like my previous security system did? I know its capable of doing this cause when i had in test mode and i opened a door, it told me which one it was but not sure how to have this happen all the time if possible.

1 Message

3 years ago

Dear CHASEG1, Your question is excellent. I have the same concern. My previous security system had the same sensor-specific notification when the sensor was activated, and my new Simplisafe system only beeps. When a sensor is activated, I want to know WHICH sensor it is, not just that 1 of 10 sensors has been engaged.  Does anyone have the answer? ChuckAZ

Community Admin

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531 Messages

3 years ago

Hi all,

Currently, that's not a feature of the All-New SimpliSafe system. It is, however, something that has been suggested to us a few times, and is on our development team's radar as a feature that our users would like to have.

SimpliSafe Social Team
SimpliSafe Home Security

5 Messages

thanks for the response. At least now I wont go crazy trying to figure out if its something I didn't set up correctly. And please yes, if this feature can be added it would be VERY helpful and greatly appreciated

13 Messages

@simplisafe_admin​ 

Please add this feature as soon as you possibly can. I just installed my Simplisafe system and am very disappointed that this feature isn’t available despite my having to enter all the entry names specifically. This is very important to me as for example, when my granddaughter visits and if she opens the door to the pool, I’d want to know right away that it’s the pool door.  My old ADT system has this feature.  Please keep us posted.  Thank you.

(edited)

8 months ago

window4 entry is not responding

Community Admin

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2.9K Messages

@carol64alansmithAn "Entry Sensor Not Responding" error message can occur for two reasons: the sensor's battery needs to be replaced, or the sensor cannot communicate with the Base Station from its current position.

I would first replace the battery in your Entry Sensor - either with a new CR-2032 Lithium 3V battery, or with a battery from another Entry Sensor. If that does not resolve this error, I would then test the sensor's communication to the Base Station by putting it in Test Mode. This article in our Help Center takes you through the steps of testing the Entry Sensor and provides additional troubleshooting tips.

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