2 Messages
"Warning, entry sensor open" but devices all show as closed
This is quite annoying. Base station keeps saying "Warning, entry sensor open," but my list of devices shows all of them closed. Updating makes no difference. This has happened before, and I have to run around the house trying one after another, turning the alarm on and off etc. Right now I'm leaving it off until I can figure out a better way. Anybody have any suggestions? Many thanks.
eric1514
27 Messages
3 years ago
Many good lucks,
Eric
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davey_d
Community Admin
•
5.6K Messages
3 years ago
Do you notice if it's always the same sensor having trouble? That can help quite a bit in figuring out what's wrong.
Assuming it's not a communication issue (where the sensor just isn't able to send the signal back to the Base Station that it's closed), persistent "Entry Sensor Open" can happen at any time when the Entry Sensor can't detect the magnet. So maybe the magnet has fallen off, or it might be a little too far away (you do want to keep it within 2 inches away).
Or one or both pieces might be on metal - particularly iron or steel, which can mess with the magnetism. For that, you might just want to try adding an extra layer of shielding - maybe a piece of wood or plastic, anything that can add some distance.
But yep, our Support team over the phone at 800-548-9508 can also take you through the step-by-step to get to the bottom of it.
- Johnny M.
SimpliSafe Home Security
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