Using Your System
Account & Billing
Friday, May 8th, 2020 11:42 PM
2 months ago
3 years ago
Same issues ongoing 2023. Wow. Maybe time to leave to different brand. So many years ...
@newenglandtv sorry to hear you're still having the same issue. Have you already been working with our Support team? It would be super helpful to know what steps you've already tried, so we an eliminate some possibilities.
Also, where is that Motion Sensor located in relation to the Base Station, and what's in between?
And finally, it might help to know that the Motion Sensor works by "scanning" for heat signatures moving through the room. Immediately after arming, the sensors do need a minute or so to adjust to the room it's in.
I say this because you mention holding a sensor in your hand. When you're testing, you should really move out of the room and be completely outside of the sensor's field of vision. After a minute, walk in, and it should be able to detect you. But if not, then there might be an issue with the hardware.