‎System says "Warning ....motion sensor not responding." | SimpliSafe Help Center

Friday, May 8th, 2020 11:42 PM

System says "Warning ....motion sensor not responding."

Upon arming/disarming system says "warning motion sensor not responding."  Any idea why this is occurring?  System is only a few months old.



5.1K Messages

3 years ago

@numan27, the motion sensor is not communicating with the base. You should be able to use the keypad (or dashboard if you are on the 24.99 plan) to know which one it is.  Try changing the battery, and if that works, call SS to report it and they will send you a new battery. If that's not it, could be defective motion sensor which SS will replace at no cost under the 3 year warranty.



2.2K Messages

3 years ago

The sensor may be too far from the base, have too much material (particularly metal) between them, or have some gizmo producing interference.  If the battery does not fix the problem, try swapping the motion sensor with one which does not give a problem.  That will show whether the problem is the sensor (if the same problem occurs at the other location) or the location (if the other sensor starts showing the same problem).

3 Messages

3 years ago

ABSOLUTELY SAME ISSUE HERE !!   I have all my four motions set to max sensitivity. I can hold the motion in my hand and it still wont trigger !  Base station within range no issue.  We will have to get multiple motion units now.  Loosing trust !
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