‎System says Door or Window open when none are. | SimpliSafe Support Home
 
condronkelly's profile

Saturday, October 22nd, 2022 6:01 PM

System says Door or Window open when none are.

When arming for either home or away mode, the system says "warning,  door or window is open, when none is. I have been using this system for several years without this problem. Checked all the sensors to see if any magnets or sensors had fallen off or were otherwise displaced....nothing. Please advise. Thanky you.

100 Messages

1 year ago

Have you checked the batteries? 

Community Admin

 • 

5.2K Messages

 • 

70 Points

1 year ago

Hi @condronkelly ,

That was a great idea to check that no sensor pieces might have fallen off!

It would help to know exactly which sensor is having trouble, which the system should be telling you. You can find out from the notification on the Keypad, by pressing the side of the screen.

Or on the app, you can go to Menu > My System > Device Settings, then pull down on the screen to refresh. You'll see which sensors are currently registering as Open or Closed.

2 Messages

1 year ago

Thank you. Will do. The false alarm notification simply stopped happening (no pun intended) the next day. Working now with no problems.  Appreciated your input.

Kelly

New to the Community? Get started by reading our Welcome Post.