slim magnets for double hung windows

@davey_d​ 

How do you go about getting a slim magnet? I ordered entry sensors for my double-hung windows and it looks like they're not the right size to work. Can I switch these entry sensors out for the slim ones?

Also, why doesn't SimpliSafe get out ahead of this problem and post some guidance on their website? Almost everyone who gets new windows gets the double hung variety. Don't make your customers struggle to find useful information.

Elaine

Just to be clear, the slim magnets are just the smaller piece of the sensor. We don't have a smaller version of the main sensor itself.

But you can get the Slim Magnets from our Support team. You can contact them via phone or chat here.