‎Sensors out of range while alarm is in Home or Away mode | SimpliSafe Support Home
 
JoeBas's profile

Tuesday, July 25th, 2023 6:01 PM

Sensors out of range while alarm is in Home or Away mode

If my alarm is active in either home or away mode and it loses connection with a sensor, will that cause the alarm to go on? 

Captain

 • 

5.9K Messages

11 months ago

@JoeBas No, it won't set off the alarm but you will get a notice on the keypad or in the phone app a sensor is not responding.

Suggest you turn on push alerts to be notified of system messages and errors. Also, in the app home page, push down and get an instant update on the entire system. It will show notify you of any sensor not responding, regardless of the mode the system is in.  More questions? Call support and ask away.

12 Messages

11 months ago

Great, thanks for replying. My furthest entry sensor from the base did initially have a hard time connecting to the base. I moved the base slightly and it has since connected without a problem. But, since I am new to the system I was just concerned if for any reason it lost connection overnight if that would in fact set off the alarm. 

Captain

 • 

5.9K Messages

@JoeBas​ Glad to help. FYI, if you have a concern, or an urgent issue, don't hesitat to call SS support. They are there 7 days a week, 365 days a year from 8am to midnight eastern and are very good. Of course, the community here is very active. I am sure you will have more questions, and the help center online isn't bad either. Congrats on the new system!

(edited)

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.