Sensors going off line

The sensors I am having issues with are all entry level sensors. They are brand new, changing the batteries seems unlikely to be necessary. 

I did move the base station off of the granite counter previously hoping that would help but no such luck.

What is really odd is there are two windows in one of my back bedrooms that are relatively far from the base. The sensor for one of the window works just fine, the other keeps going off line. 

Same thing happens in my office which is further away.

Again if I open and close the windows, the sensors start working again for a day or 2.

When I was asking about a second base station, it was recommended when I called in for support. I know that would mean I would have to have two separate systems but with the size of my house, would that be the only other option?

@gsk326​ No, having two separate systems for your home shouldn't be the only other option - it seems like interference may be at play here. I've opened up a ticket with our escalated support team to help you troubleshoot your system live. A senior specialist will reach out to get to the bottom of this.

@emily_s​ when  should I expect to hear from someone?

@gsk326​ Our escalated Support team is available Monday-Friday. I don't have an exact time they will reach out, but you should expect a call from them soon.

@emily_s​ It has been several days and I have not heard from anyone. I just went into test mode to check the sensors in the back bedroom. They both are being acknowledged by the base station but the one is still off line anyway!

@raski321​ yes I did a recent update and unfortunately that did not fix the problem.

I did not hear back from support; I went away for the Holiday weekend and of course they called me back several times when I was out of town.

I asked them to call me back today; of course they did not.

Regarding my sensors, now 4 are not working  and are off line.

This is absolutely driving me crazy!

Another day and no call back. I called Simplisafe and they would not transfer me to the escalation department. Does anyone from Simplisafe monitor this community chat?  I am ready to just send back all of the sensors and demand a refund. I am not impressed at all with Simplisafe and especially not their service. Very dissapointed.

Sorry to hear that you've been having so much trouble playing phone tag. I do see the several attempts from a couple of weeks ago to get hold of you. I'll make another request and hopefully we can get this resolved soon.

@davey_d​ I still have not heard back from the escalation department. For no obvious reason, the sensors I have set up are working for the past few days. The only thing that changed was the house cleaners actually move to base closer to the wall on the cabinet where it rests. I would have thought that would make things worse, not better.  I am not comfortable trying to set up the rest of the sensors until I speak with someone. Thank you.