‎Sensor warnings won't go away | SimpliSafe Support Home
 
ride525's profile

Monday, December 11th, 2023 3:32 PM

Sensor warnings won't go away

Days, and same two problems remain. 

1.  Entry sensor not responding won't go away.  Battery replaced.

2.  Glass Break Sensor battery low.  Battery replaced.

You should not have to remove and replace each sensor!

This post was created from this comment on different post

Official Solution

Community Admin

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5.5K Messages

6 months ago

Hi @ride525 ,

Apologies for the inconvenience. The underlying issue that you encountered is related to how your sensors link with the Base Station using a secure connection. If a sensor fails to check in for an extended period, it becomes unsynced. That's why removing and re-adding the sensor to your system is required - to re-sync that secure connection.

178 Messages

Thanks Davey D.

It happened again a couple of days ago, on a entry sensor.

I had to again remove and resend. 

But note to everyone, I was doing it on the base station.  It's MUCH EASIER on your phone becasue the base station doesn't have alphe numeric keyboard., it's much more tedious to add, and type out name.

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