‎Problems | SimpliSafe Help Center

Friday, January 31st, 2020 3:28 PM


1.2K Messages

3 years ago

When you open and close the sensors, do you get the flashing blue light every single time?  If yes then the problem is that the sensors are not reaching the base station to report changes.  Moving the base station can help.  Do the sensors have to shoot through the metal doors to reach the base?  

If the blue light sometimes does not blink then the magnet is not being effective and is likely a result of all that metal.  I know for a fact metal doors are not a problem, but I don't have metal frames so we might be asking a bit much here.  But like I said, first narrow it down to either a magnet problem or a communication with base station problem.



2.8K Messages

3 years ago

1.  1/8 inch between sensor and magnet might be too close.  Space them apart a bit more, but no more than 2 inches apart (ideally, just over an inch or so apart).

2.  Instead of aluminum, try a small piece of cardboard backing.  This also helps if the door is more recessed than the frame (building out the sensor or the magnet so they are both flush helps considerably).   For many of us with metal doors, we use the magnet on the door and the sensor on the door frame.

3.  Sounds like the issue was resolved by moving the sensor elsewhere.  Remember, they detect heat signatures, so make sure there's not a lot of issues where heat (on, off, on again, etc like HVAC, or office equipment).

The base station should be located as centrally in the building as possible so that all sensors' signal ranges are optimal.  That said, issues can occur with interference with walls, current or previous electrical wiring in walls,appliances, multiple walls where the signal has difficulty reaching, and interference with other things in the building competing with the same radio signal.
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