2 Messages
Problem with Base Station announcements
My Base Station intermittently announces: "Warning. Entry sensor batter low."
This happens quite often when we arm the system (but not always). It also happens during the night when nothing is going on. (The message wakes us up.) There do not seem to be any sensor batteries low and this has been confirmed when I call SimpliSafe. However, tech support has never been able to resolve this issue, which has persisted for weeks or even months. I was again told yesterday there is nothing they can so to resolve the problem because nothing shows up wrong on their end. Has anyone else encountered this problem? If so, how was it resolved?
Quite frankly, I believe someone from SimpliSafe should be dealing with this and helping me resolve this very annoying and persistent problem.
Official Response
davey_d
Community Admin
•
5.6K Messages
1 year ago
Hi @sunny ,
Sincere apologies for the confusion! When you get that verbal notification from the Base Station, there should also be a corresponding warning message on the Keypad, which you can access by pressing the side of the screen where you see the ⚠ warning icon.
That warning message should include info on exactly which Entry Sensor is having trouble.
You can also find the same info in your SimpliSafe app, in the Overview tab. If you pull down on the screen, it will refresh and pull the latest info from your system. After that, tap Learn more to see exactly which sensors are having trouble in your system.
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crqjr1
1 Message
9 months ago
yes I have had the same issue and they just send out new sensors but doesn't solve the problem. thinking of changing security company's.
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redsafari
3 Messages
3 months ago
I have a system installed a month or so ago. Every time I set it recently I get a warning that the front door sensor is not monitored. Yet when I look on the app it says the front door is closed. How would it know that if there is something wrong with the sensor? Very frustrating.
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