1 Message
My entry sensor is not responding.
I have changed the battery with 3 different new batteries. The blue light comes on and blinks when it closes. I moved the magnet and made sure it was close enough. It was working for a few months then quit. It tells me that my back door entry sensor is not responding. Please help. I think I may have a faulty sensor. Is there a way to reset the sensor?
Robibeaufor
2 Messages
1 year ago
If the blue light is coming on but the base station is still giving the “sensor not responding” error go into the menu on your controller and delete the unresponsive sensor. Then go to ADD and reinstall the sensor. Press the small button on the edge of the sensor to complete the process. It’s a good idea to change the battery if it’s a couple of years old or you can check the battery with a volt meter to verify it’s condition. I actually had a brand new battery still in the packaging that was discharged. Pays to check.
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wmw74
1 Message
1 year ago
I have read this entire thread. I just removed and re-added my sensors as well as replaced batteries. I have one sensor that blinks blue when I am prompted to add a new entry sensor and I press the button on the sensor, but the system fails to see it.
I have tried adding the sensor in the same area as 5 other sensors in my living room. They all worked fine. This last one blinks blue, but ..... can not be seen by the system. Is there a reset on just the sensor that can be done, or did I get a faulty sensor?
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ECCCC
1 Message
10 months ago
@emily_s Hi, in my house, I have 2 door sensors - each door is about 3 feet apart (in other words, side by side). Both doors are approximately 30 feet from the base station. Both doors have the same setup, so there is no difference in objects getting in the way. In one of the doors, starting about a month ago, I get multiple notifications each day about the door sensor not responding. Some days, the notifications happen repeatedly within a 10 minute span, and then stop. Other days, it's sprinked throughout the day once at a time. I've replaced the battery twice, using two different sets of fresh, non-expired batteries, and that has not fixed the issue. I have had both sensors for over 8 years, and this issue is only happening recently to one of the two sensors. I have already tried deleting the sensor and adding it back, and that only fixed the issue for about a week. No, I have not introduced anything new that would cause an interference to one door but not the other. May you please assist and provide possible reasons and a fix?
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snoelke
1 Message
10 months ago
Deleting the sensor and adding it back worked for me after a battery change didn’t resolve it.
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psafeandpsound
2 Messages
7 months ago
I came to this thread because I was having the same issue with a basement entry sensor. I opened and closed the window and immediately got a “sensor restored” notification. I guess it’s kind of like when you call IT and they say “Have you tried turning it off and on again?” 😂
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davelswartz
2 Messages
7 months ago
Had the same issue but resolved it by removing the battery, then pressing the pair button to release any remaining power in the sensor, then reinstalling the battery. Make sure you’re close to the base station when you reinstall the battery.
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davelswartz
2 Messages
7 months ago
Had the same issue and just resolved it by removing the battery then pressing the pair button to release any residual power in the sensor. Then replaced with new battery within range of base station.
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randyman007
1 Message
5 months ago
I just remove it from the system. Added it back an is working perfect
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wscline
1 Message
4 months ago
Remove the device and then add it back in. Worked for me.
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ghenrym
1 Message
4 months ago
I keep getting the same message on my back door entry sensor. I’ve had the system for several years with no issues and in the last 6 months or so I’ve started having issues with the back door sensor. SimpliSafe sent a new sensor and it seemed fine for a while and now it’s starting doing the same thing as the last sensor. It goes off line for a few minutes to hours. I have changed the batteries and still have the same issue. I’m quickly losing faith in SimpliSafe!
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SafteyFirst
10 Messages
4 months ago
I have had SS for about 9 months now. The last 2 days I've been getting the same message as everyone else. I don't know why, I can't remember if it happened in the past. Nothing has changed for any kind of phkind barrier. If this is due to an interference this makes me very uneasy. If some random interference is happen, how mare would it be for a crook to interfere with the signals? Are there any plans to improve the signal to help provide to help protect the SS alarm?
Thank you in advance.
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livins44
2 Messages
3 months ago
I've read through a bit of these comments, but not sure if anyone posted a solution to this. Has anyone found a solution to the cold/hot/weather-related entry sensor errors?
Every cold snap, heat wave or extreme weather change (we live in Northern AZ, so we get the snow and heat) causes one or more of my sensors to give me a "low battery" or "not responding" error. I've changed the batteries, power cycled all sensors, removed them and added them back to the system, and it works for a while but I end up having to remove and add a sensor back to the system every week or two. I've had the system for about 4-5 months and have called customer service, created a ticket and never heard back – they said they'd never heard of a weather-related issue from anyone else and couldn't help me.
I saw a couple comments in here related to weather, so I hope this is the right place for this question. I'd appreciate any suggestions!
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anxiety35
1 Message
2 months ago
Another vote for removing the sensor from your account and then re-adding it. That's the only thing that worked.
Over time I've definitely noticed things getting buggier unfortunately. Clearly bugs with Simplisafe since removing and adding back devices solves the problem.
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PMeyer
3 Messages
2 months ago
I am currently having the same issue but my message on the key pad is the door is open. I almost had a heart attack when I saw that at 2 AM. Walking around my house with my 9 MM. Door was not open. Haven't tried any fixes yet and I didn't have the alarm on either. Going try deleting it from the system then adding it back.
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PMeyer
3 Messages
2 months ago
I got a similar message this morning but mine said the door is open when in fact it was not. I opened the door then closed it and the message went away... for now!
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