‎Motion Sensor stopped working. Removed it from system and can't re-add it | SimpliSafe Support Home

Tuesday, February 4th, 2020 4:05 AM

Motion Sensor stopped working. Removed it from system and can't re-add it

My motion sensor stopped working the other day so I decided it would be best to uninstall it from the system and then reinstall it but when I tried to reinstall the sensor nothing happened. I just kept pushing the test button to no avail. What should I do now?

FYI system is less than 3 months old.

2.8K Messages

4 years ago

If you have interactive monitoring, and if you uninstalled it from your Devices in your online control panel, did you click the "save changes" button afterward?  (you can see the sensor in your Device list if you forgot to click the "save changes" button).

If you indeed correctly uninstalled it, try reinstalling it using your keypad, as you did when you first set up your sensors (the keypad prompts you).  If this doesn't work, may need to call SS for troubleshooting.  You can also try taking out the battery in the sensor and just re-seat it and try adding it again (or as Shiherlis suggests, replace the battery completely).

729 Messages

4 years ago

By chance, did you check the batteries? Although just three months old, many customers have been complaining of receiving low batteries with their new systems over the past 2-3 months.
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.