‎Motion sensor offline | SimpliSafe Support Home

Thursday, September 30th, 2021 9:47 PM

Motion sensor offline

Unit is less than a year old.  Not sure how to reset.  




5.9K Messages

3 years ago

@danasbrock You can just push the test button on top of the motion sensor (if installed up, if you don't find it there look on the bottom). it will send a signal back to the base and can be restore. If no luck, try pushing up the fron of the sensor to get it off the mounting, take the battery out and then put it back in. See if its still "offline". If that doesn't work, remove it from the system and reinstall it. If no luck, then replace the battery. If still not working, swap it with another moition sensor in your house and see if it works in the new location. (It it does, don't forget to change the names in the dashoard or phone app for the two.

Finally, all else fails, of if you want some one to assit you along the way, call support. Phone number on bottom of ths page.
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