Motion Sensor false alarms
I have had the same problem with the new Gen 3 system on three different occasions. I have no pets or kids in the house.
First time it was the living room motion sensor which caused a false alarm resulting in the police responding and informing me that I would be issued a fine for $25.00 the next time it happened.
Second time it was the kitchen motion sensor that caused a false alarm. I was notified by the monitoring company in enough time that I cancelled the police response and avoided a fine.
Third time the kitchen motion sensor, garage side door entry sensor & laundry room entry sensors sent out a false alarm, but I answered the call and averted another police response.
After spending over an hour on the phone the first time a and a ridiculous amount of time the second time without getting the problem resolved I called back and cancelled my monitoring plan.
Simpli Safe used to have great customer service when I installed my first system 4 years ago, but recently their service sucks. Really hard to get someone to answer. and then seems like their agents read from a canned speech when trying to resolve a problem.
SImpli Safe has yet to contact me and try to resolve this problem. Guess they do not care if they have your business or not.
1 year ago
Sorry to hear about your experience, @larrycsmith.
Hopefully I can help turn things around for you.
It helps to know that our Motion Sensors are passive infrared - they're set off by hotspots moving around in the room. So when there's a false alarm, it's almost always caused by some heat source within the room.
So the very first thing that our Support agents should have asked about would be what's view of those two Motion Sensors? You mention that you don't have pets, so you'll want to pay attention to things like swinging lights, heater vents and radiators, or any other objects that generate heat. One time, I was working with a different customer and we discovered it was actually his laser printer that would fire up every few hours! So it could definitely be something that you don't normally think would be a problem.
11 months ago
Motion sensors are on shelves away from heat sources, vents and direct sunlight. I turned down sensitivity after talking with your representative and that did not help.
Next false alarm the kitchen motion sensor , garage side door entry sensor, and laundry room entry sensor went off at the same time.
I was only about 2 miles from home and came back when the monitoring company contacted me and cancelled police response.
My old system was generating false alarms also after 4 years of trouble free service and SimpliSafe sent me the new Gen3 system at no cost to try and solve the problem. It did not, and after spending a few hours on the phone and numerous false alarms I decided the system could not be trusted and had my monitoring service cancelled.
I would really like to resume my service, but can not trust the alarm anymore.
Another thing, since I cancelled the monitoring service I have not had anymore false alarms. Really can not understand that at all.