1 Message
Motion Sensor Does Not Work Consistently.
I installed the system about two weeks ago. I tested the system several times. The entry sensors work pretty well during those tests but the motion sensor and the glass break sensor don't give consistent results. I placed the motion sensor in a core location (dining area) of my house, which connects the family room, bedroom and study room. It is about 5-6 feet up on a corner of a wall.
The motion sensor claims to detect motion within 30 feet, but in all my test runs, the motion sensor will not detect anything until I am about 10 - 12 feet away from it. Sometimes it won't even detect anything at all. I once set it in Away mode and the motion sensor did not trigger the alarm as I walked slowly across the entire area. I am now very concerned that either this one is a defect or SimpliSafe motion sensor just doesn't work, in which case is a major drawback of the system.
Anybody else had this issue or have any solutions?
The motion sensor claims to detect motion within 30 feet, but in all my test runs, the motion sensor will not detect anything until I am about 10 - 12 feet away from it. Sometimes it won't even detect anything at all. I once set it in Away mode and the motion sensor did not trigger the alarm as I walked slowly across the entire area. I am now very concerned that either this one is a defect or SimpliSafe motion sensor just doesn't work, in which case is a major drawback of the system.
Anybody else had this issue or have any solutions?
Official Response
davey_d
Community Admin
•
5.7K Messages
4 years ago
Hello all,
First it might help to explain how the Motion Sensor works. Ours are the passive infrared type, which means that they're looking out for sources of heat that are moving within the field of view - in contrast with the rest of the room.
One important bit that is often missed is that when the system is activated, the Motion Sensors do need a small bit of time to "scan" the room's ambient temperature. So if you're arming the system and then walking into view immediately, the sensor might not yet be able to trigger.
When testing, you'll want to walk out of the room completely for a couple of minutes. When you enter, it should pick you up immediately.
Of course, if you have further trouble, our Support team at 888-910-1458 would be glad to help with troubleshooting!
(edited)
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sevensiamesecats
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leepinson
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sdavey0
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newenglandtv
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newenglandtv
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dproulx07
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simplisafe_admin
Community Admin
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692 Messages
4 years ago
With the motion sensors it's important to make sure that they are mounted properly as your issues may be due to the motion sensor's field of view. I recommend watching the video on this page to make sure that your sensors are "looking" where you want them to.
SimpliSafe Social Team
SimpliSafe Home Security
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simplisafe_admin
Community Admin
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692 Messages
4 years ago
First, I'd like to mention that the motion sensors on the SimpliCams are only active while the Privacy Shutter is open. With the default settings for the SimpliCams being the Privacy Shutter closed while in Home mode, it may be that the SimpliCam just doesn't have the motion sensor activated.
Secondly, I'd like to mention that for customers who on our Interactive Monitoring plan, which includes Unlimited Camera Recording, all of your SimpliSafe cameras will record for 20 seconds after arming the system in Home mode. During this time the cameras can detect motion.
With those two things in mind, it may be that the Mudroom SimpliCam is detecting motion during the initial 20 second recording period which is finishing before you have gotten to either the Family Room or Living Room SimpliCams.
SimpliSafe Social Team
SimpliSafe Home Security
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knrmueller
1 Message
4 years ago
SimpliSafe, you really need to address this. Based on the comments here, this is obviously more of a problem than you are saying.
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sevensiamesecats
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4 years ago
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bryancking
1 Message
4 years ago
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