Gen 2 Motion Sensors Randomly Stop Working Without Notice

Support was not able to provide any assistance. It's been almost a year now since I originally reported the issue, and it does not appear that SimpliSafe is doing anything to resolve the issue. 

@dougweldon What happens if you power cycle your Motion Sensor? You can do this by taking the following steps:

1. Slide the Motion Sensor up and off its bracket
2. Remove the battery from the device and wait 10 seconds
3. After 10 seconds have passed, put the battery back into the device and place it back on its bracket

Thanks that works, but how will I know when one of the motion sensors drops out again? There is no indication of that in the app.

@simplisafe_admin​ I've done that at least 7 times now & it works for a little while & then randomly stops again (and not all at the same time).

To ensure optimal performance of your sensor, we recommend updating your Base Station firmware to 2.21.4.6. You can manually run an update by using the SimpliSafe® Mobile App and navigating to My System > Base Station Settings > Firmware and tapping on Update Available. 
If your system is already on this firmware version, please remove and re-add the sensors. We expect the issue not to return on this firmware version. 

@ur2insecure I just read your post and placed my system in test mode, turned on the base voice alerts and walked through my 1st floor. 3 original and 3 series 2 motion sensors and all worked. Exited test mode, placed in home mode (my first floor motions are set to instant trigger, alarm the new motions worked fine.

Question: how high on the walls are the motions placed? Thanks

My sensors are approximately 6ft high.

@ur2insecure That is within the recommended height and normal range for the covered field.   Next question, are you actually arming the system to test or using test mode? If arming, all motions need a few minutes to map the area for objects and temp to use as a base line for monitoring the area.  If you are using test mode, if you had voice set to off, then you would not hear the test announcement for any of the motion sensors, not just on the newer series 2. 

What is puzzling is yours' do not work after a while and mine have been dependable. If not done already, suggest you contact support and see what they say.

SS, is there a ticket in on this as a known issue?

It when the system is  armed same issue when testing. I have removed sensor from system. Repaired them work fine for a while then problem reappear even though system can see the sensors. Battery is good signal is strong.

Scenario 1:

Can set home alarm, go to bed come down in the morning the sensor in the hallway does not trigger, I walk around the lounge that does not trigger then walk into another room like the utility it triggers.

Scenario 2: 

I have two entry points front door and garage.

Open garage door the sensor does not trigger but then alarm get triggered by another sensor. 

I need to call and see what they say.

Thanks for your replies.