Captain
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5.4K Messages
Five sensors go off line at once
As a customer going on 10 years, I thought I had seen everything....guess not. At 9:47pm cental tonight my phone lit up dinging with alerts that 5 of my sensors went off line. Different types (water sesnor, panic button, motion sensor, entry sensor, smoke sensor) and different locations (Right side of the house, left side of the house, 2nd floor, first floor with other sensors betwen them working just fine.
I called support, nice agent but he had no idea why this happened with the "intererence, low battery" theories and offered to work with me to get them back online. Knowing the drill, I said thanks but would handle that on my own, but to submit this incident to tech spport dept and see what could have happened.
BTW, no new electronics, no movement of anything etc etc.with all showing in the log. No low battery warnings from the base.
Did anyone else have something occur around this time? In the interim, looks like I will changing out a lot of batteries.....At this time all are back online about 5 minutes later except 1 motion and the panic button.
I called support, nice agent but he had no idea why this happened with the "intererence, low battery" theories and offered to work with me to get them back online. Knowing the drill, I said thanks but would handle that on my own, but to submit this incident to tech spport dept and see what could have happened.
BTW, no new electronics, no movement of anything etc etc.with all showing in the log. No low battery warnings from the base.
Did anyone else have something occur around this time? In the interim, looks like I will changing out a lot of batteries.....At this time all are back online about 5 minutes later except 1 motion and the panic button.
davey_d
Community Admin
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4.8K Messages
2 years ago
Honestly my only theory is somehow something in your house generated a big EMP that disconnected all those sensors?
Except that it takes a while for sensors to each fail their scheduled check-in, so it would have had to be a very prolonged stretch of time when that countering signal was active.
I'll also make sure via my channels that our engineers have an eye on this.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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captain11
Captain
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5.4K Messages
2 years ago
I have never seen this in almost 10 years and is definitely a head scratcher. Hat's off to the support agent who took my call and didn't even attempt to pretend he knew the answer. I respect, beyond all else, someone who admits they don't have all the answers. Will patiently await for a reply on theories, in the interim, will start replacing a lot of batteries...
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