
Alarm Sensors
All questions about the Intruder Sensors: Entry, Motion, and Glassbreak.
False Alarms - faulty motion sensors?
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3 months ago
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coltmaster1
Advocate
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2.8K Messages
3 years ago
Unfortunately, if you got them 4 years ago, they're no longer under warranty, so if you need them, you'd need to replace them with new purchases. But, they may be defective and may need replaced.
If you have the interactive monitoring plan for the home and the business, you won't pay more for the camera subscriptions if you bought more cameras (you can have up to 10 cameras on one account/location, but be mindful each one uses 1-2 MB upload speed from your internet). You can keep an eye on Best Buy for sales on the cams (they had them for half-off from Nov through the holidays, not sure if they will continue to have some of those sales, but worth watching - SS will honor the 3-year warranty from products bought from their "partner" retailers; Best Buy, Target, Walmart, Amazon, QVC, Sam's Club, Costco and Woot).
With new motion sensors combined with the cameras, you could use the 'secret alert' setting for the motion sensors, where it only sends you an SMS text message or the phone app sends a push notification - it won't result in the alarm sounding, it won't result in a call from monitoring, and no dispatch will be sent - if a motion sensor triggered, you'd log in to your phone app to view your cameras, and make the determination if you'd need to call dispatch on your own.
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
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undeleted
1.2K Messages
3 years ago
Use of the secret alert is temporary. Gets you through the troubleshooting phase. Once enough time has gone by that you are confident false alarms have ceased, change them back to alarm mode.
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babyrocko1908
24 Messages
3 years ago
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codewrite1
1 Message
3 months ago
This morning, 3:30ish, Christmas Eve, 2022. Alarm went off. Checked home for intruders. All was well. The message on the keypad said that the kitchen window was opened ten minutes prior (Why a ten minute lag?). The window was closed and still locked as it should be as were all the other sensor/entry points. This sensor is only a few months old. The alarm was in the "Home" mode. This was the first time this happened during the several years that I have had the system. I checked the keypad again about an hour ago and it said that there was an update available. I updated the base; will that help? I have had to change batteries in several new sensors, but it doesn't appear that this is a battery issue this time.
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