‎Entry sensors not included in upgrade | SimpliSafe Help Center

Sunday, February 2nd, 2020 4:58 PM

Entry sensors not included in upgrade

1.2K Messages

3 years ago

Call and ask for a supervisor.  SS is normally pretty reasonable.



2.8K Messages

3 years ago

Yes, SS has been screwing up orders and charges for a few months - hopefully, they'll re-vamp their warehouse/shipping process because it really needs it.

When you call SS, try calling early in the morning when they open (9am, ET), and press #1 for sales (this option tends to be answered sooner) - then ask for a supervisor to get this issue settled for you.
New to the Community? Get started by reading our Welcome Post.