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pwattles's profile

Monday, October 3rd, 2022 8:14 PM

Entry Sensors not chiming

I just replaced the 2032 batteries in all 3 of my entry sensors.  One of the sensors now the chime at the base station when I open the door, but the other two do not trigger the chime.

Also, I  rebooted the base station and got a message that said "entry sensor battery low."  The batteries are all brand new, straight from the package.

Please help.

This post was created from this comment on different post

Official Solution

Community Admin

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5.2K Messages

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80 Points

1 year ago

Hi @pwattles ,

So you have two Entry Sensors that are still not functioning properly, even after your replaced their batteries. When you open and close those doors/windows, do you see the sensor LEDs flashing? There should be one flash for open, and two for closed. If not, I'd double-check that the batteries are both seated properly and the right way up - just in case.

Also, you mention an error message. Do you also see that error on the Keypad? You can access warning messages by pressing the side of the screen where you see a [!].

2 Messages

@davey_d​ , thanks.  I wound up on SimpliSafe tech support for nearly an hour yesterday and we finally concluded  that the base unit had gone defective.  They are sending a replacement.  Appreciate your quick response though!

Community Admin

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5.2K Messages

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80 Points

@pwattles glad to hear that you were able to get to the root of the issue. Please let us know if you have any further trouble!

Advocate

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724 Messages

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20 Points

1 year ago

I was going to post something similar, but I have not felt well enough.

Yesterday (10/4/22), my Base Station began audibly stating that my Master Bedroom Motion Sensor's battery was low. It continued 7-10 times. I could not do anything at the time, as I had to leave. Once I returned, I went into the app, saw the alert, exited the app, and cleared the error. The battery was also new (Duracell). I had had issues with having to reseat the battery a few times in the past (even when the system was brand new). SimpliSafe was kind enough to send a replacement, but I sent it back unopened with my Base Station substitution, as it had no further issues.

I came to the forum yesterday to see if anyone had similar issues, but I suppose I did not check the next page. I will keep an eye on it. I ordered a different brand (Energizer) just in case that is the issue. I wish I had kept the replacement, but, honesty.

1 Message

2 months ago

I experienced the same issue, that said went through all noted troubleshooting and then realized a forced firmware update was made thereby prompting the need for deletion and then (re)adding each Entry Sensors.

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