2 Messages
Entry Sensors not chiming
I just replaced the 2032 batteries in all 3 of my entry sensors. One of the sensors now the chime at the base station when I open the door, but the other two do not trigger the chime.
Also, I rebooted the base station and got a message that said "entry sensor battery low." The batteries are all brand new, straight from the package.
Please help.
Official Solution
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @pwattles ,
So you have two Entry Sensors that are still not functioning properly, even after your replaced their batteries. When you open and close those doors/windows, do you see the sensor LEDs flashing? There should be one flash for open, and two for closed. If not, I'd double-check that the batteries are both seated properly and the right way up - just in case.
Also, you mention an error message. Do you also see that error on the Keypad? You can access warning messages by pressing the side of the screen where you see a [!].
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shiherlis
753 Messages
3 years ago
I was going to post something similar, but I have not felt well enough.
Yesterday (10/4/22), my Base Station began audibly stating that my Master Bedroom Motion Sensor's battery was low. It continued 7-10 times. I could not do anything at the time, as I had to leave. Once I returned, I went into the app, saw the alert, exited the app, and cleared the error. The battery was also new (Duracell). I had had issues with having to reseat the battery a few times in the past (even when the system was brand new). SimpliSafe was kind enough to send a replacement, but I sent it back unopened with my Base Station substitution, as it had no further issues.
I came to the forum yesterday to see if anyone had similar issues, but I suppose I did not check the next page. I will keep an eye on it. I ordered a different brand (Energizer) just in case that is the issue. I wish I had kept the replacement, but, honesty.
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tlatsko
1 Message
1 year ago
I experienced the same issue, that said went through all noted troubleshooting and then realized a forced firmware update was made thereby prompting the need for deletion and then (re)adding each Entry Sensors.
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Kris10
1 Message
1 year ago
I have a similar issue. I have the voice prompts activated for entry sensors, yet I’ve never heard them. I’ve double checked, turned off the function, then turned it back on, and still nothing.
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bill_rankine2002
2 Messages
11 months ago
I have one of three door entry sensors that does not chime nor flash when I open the door. I have replaced the battery and it is sitting properly. I have checked online and all three sensors are showing the exact same settings. None of them are set for secret alert.
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carlos1520
1 Message
10 months ago
Can the entry sensor be installed outdoors? I would like to monitor a side gate with access to my backyard). TIA
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agustinflores008
1 Message
3 months ago
Greetings. Mine batteries are seated properly and have the right flashing corresponding, still no chime. Any feedback would be greatly appreciated.
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private
1 Message
9 days ago
Have had the same problem. unplugging the base station until I hear the "backup power is on" message, and then plugging it back in seems to fix it for a while.
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