24 Messages
Entry Sensor Quit Working
Hi:
One of my entry sensors just quit working ("Sensor error: An Entry Sensor xxx is not responding at yyy").
I put in not one but two new batteries.
It makes a faint "click" as one moves it close/far away from the magnet, but the blue light does not go on.
Do sensors just "go bad" when it is not the battery?
Thanks.
davey_d
Community Admin
•
5.5K Messages
2 years ago
Hi @largedoggie ,
"Not Responding" errors can happen for any reason when a sensor is not able to communicate with the Base Station.
So yes, it could be a battery issue. But those batteries should be lasting about 3-5 years; and you certainly shouldn't need to replace it more than once in a very short period of time! And you should also have gotten a "Low Battery" warning from the system as well.
I would have suggested looking into other causes of communication errors, like we lay out on this Help Center page. But you mention that the light isn't even coming on at all - suggesting that even with the new battery, it isn't being powered. Do you think it's possible for that sensor to be damaged?
Of course, our Support team at 800-548-9508 can replace it for you, under warranty.
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JTSargent
1 Message
2 years ago
Hello Davey,
I have a similar problem. Entry sensor on bedroom window works sporadically. Replaced the battery 3 times. It now is completely dead.
Worked fine for a while, it is not a wifi issue as there are other sensors farther away working fine.
Need a replacement
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