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ride525

181 Messages

Tuesday, January 28th, 2020 4:32 PM

Entry Sensor "Office" is not responding.

Had Simplisafe almost 2 months.  Today, just before 7am, , this appeared:
Entry Sensor "Office" is not responding.

There are two entry sensors there, so trying to remove and replace battery one at a time.

Other thoughts?

Thanks

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Updated 

5 years ago

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undeleted

1.2K Messages

5 years ago

Dead battery is the usual culprit.  If a new battery doesn't help try swapping a sensor from another room.  If the sensor works elsewhere but not in the office then there is some type of interference stopping it from talking to the base station.  If this is the case try moving your base to a better location.

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ride525

181 Messages

5 years ago

I'll try answering my own question with this:

https://support.simplisafe.com/hc/en-us/articles/360029478532-Sensor-Not-Responding-Warning

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ride525

181 Messages

5 years ago

Well, I went into test mode, and the Entry Sensor tested fine.  Perhaps missed the first button push, but got all after that.

And the message on keypad of
Entry Sensor "Office" is not responding
has disappeared now.

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