1 Message
entry sensor - blue lights flash but no chime
Hello, one of my door entry sensors won't chime at the base station. I do get one blue light flash when I open the door, and two blue light flashes when I close the door. If I open the door very slowly I'll sometimes get a chime. System is less than three years old. Other door sensors work fine.
Official Solution
davey_d
Community Admin
•
5.6K Messages
1 year ago
Hi @samlevinesl ,
If the blue light is flashing, that means the Entry Sensor itself is powered - and is able to detect the smaller magnet piece. But the signal isn't reaching the Base Station. Since the chime does happen sometimes, it sounds like the issue might be interference.
Interference can be caused by dense physical objects - such as stone, brick, or metal, that is directly in the way between that sensor and you Base Station. Different materials can also work together to block the signal - like if your walls are made of wood, but if there are a lot of them in the way. Even your own body could contribute to physical intererence!
To resolve, you may just want to move your Entry Sensor to a different spot on that door, or move the Base Station closer, or at least somewhere that the signal may have a better time getting through.
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