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samlevinesl's profile

Thursday, March 16th, 2023 12:36 AM

entry sensor - blue lights flash but no chime

Hello, one of my door entry sensors won't chime at the base station.  I do get one blue light flash when I open the door, and two blue light flashes when I close the door.  If I open the door very slowly I'll sometimes get a chime.  System is less than three years old.  Other door sensors work fine.

Official Response

Community Admin


5.5K Messages

1 year ago

Hi @samlevinesl ,

If the blue light is flashing, that means the Entry Sensor itself is powered - and is able to detect the smaller magnet piece. But the signal isn't reaching the Base Station. Since the chime does happen sometimes, it sounds like the issue might be interference.

Interference can be caused by dense physical objects - such as stone, brick, or metal, that is directly in the way between that sensor and you Base Station. Different materials can also work together to block the signal - like if your walls are made of wood, but if there are a lot of them in the way. Even your own body could contribute to physical intererence!

To resolve, you may just want to move your Entry Sensor to a different spot on that door, or move the Base Station closer, or at least somewhere that the signal may have a better time getting through.

2 Messages

@davey_d​ in my case it was working then one day it jus stoped working and I did not make any changes

Community Admin


5.5K Messages

@jgutierrez​ interference, especially if it's caused by other wireless devices drowning out the SimpliSafe signal, can sometimes come in without you knowing. So the sensor could work sometimes, but not all the time.

One simple test you can try is to just move that Entry Sensor (with the magnet) right next to the Base Station. If it's been disconnected for a long time, you might also want to delete the sensor from your Keypad, then re-add. The system should be able to recognize that sensor, and the Door Chime should now function while the sensor is close up.

But if not, then we'll need further troubleshooting, and our Support team may need to replace that unit.


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