‎Entry Sensor battery replacement: app/keypad still shows the sensor as offline | SimpliSafe Support Home
 
CA_user_3's profile

Thursday, August 10th, 2023 5:29 AM

Entry Sensor battery replacement: app/keypad still shows the sensor as offline

Replaced the entry sensor battery as app showed it as offline.  Still shows as offline in both the app and on the keypad even though I get the blue light blinking.  Pressed the button on the sensor.  Still nothing on the app/keypad.  Ran Test Mode from the keypad and the system recognized it.  Got out of Test Mode and still no change, shows offline.  Followed all of the directions from the website, this should have done it.  When I open close the door that it is used on, it doesn't chime.   Anyone know why it didn't work and what should be done instead?  Or is this a bug? 

Community Admin

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10 Points

7 months ago

Hi @CA_user_3, 

If you remove this Entry Sensor from your system and add it back, does it clear this offline message from the app and Keypad, and does the Base Station chime when it is opened?

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