Entry Delay

Well here we go. I have had my AWAY mode entry delay set to 5 seconds for over 2+ years. As you know 30 seconds AWAY entry delay can only be lowered by SS not by the consumer. I did this with a call to SS 2+ years ago and it has been set to 5 seconds till today. I check my status every day and today I found the AWAY delay set to 4 minutes !!!! I called SS and after trying to explain asked for a supervisor. Supervisor called back saying they have never heard of the AWAY entry delay ever being set to lower than 30 seconds. Explained to them again a SS supervisor 2+ yrs ago set the delay to 5 seconds. They said there is no way they can do that. Explained I can show them other people who have contacted SS and have made the same request and it was granted. This is either a policy change at SS and they are not granting these request as the industry standard for AWAY delay is 30 seconds across the industry. Am I to assume that all accounts that had a less than 30 sec setting got changed back to 30 sec?