‎Entry Delay | Page 2 | SimpliSafe Support Home
 
sh2402's profile

263 Messages

Tuesday, March 31st, 2020 7:15 PM

Entry Delay

Well here we go. I have had my AWAY mode entry delay set to 5 seconds for over 2+ years. As you know 30 seconds AWAY entry delay can only be lowered by SS not by the consumer. I did this with a call to SS 2+ years ago and it has been set to 5 seconds till today. I check my status every day and today I found the AWAY delay set to 4 minutes !!!! I called SS and after trying to explain asked for a supervisor. Supervisor called back saying they have never heard of the AWAY entry delay ever being set to lower than 30 seconds. Explained to them again a SS supervisor 2+ yrs ago set the delay to 5 seconds. They said there is no way they can do that. Explained I can show them other people who have contacted SS and have made the same request and it was granted. This is either a policy change at SS and they are not granting these request as the industry standard for AWAY delay is 30 seconds across the industry. Am I to assume that all accounts that had a less than 30 sec setting got changed back to 30 sec?

263 Messages

4 years ago

Here is a post from Kelly at Simplisafe that states the same thing I am saying. And no where in the description for Instant Trigger on the device settings page does it state it will send signal instantly to monitoring only that it will instantly SOUND the alarm/siren.
@rvav, here is a past
On July 8th, 2015 Captain11 says:

@rvav, here is a past posting. On this, and many other items, you can find using the basic search function in the upper right hand side of the web page.

Thank you for posting! Currently, instant trigger does not over ride an entry delay, but I will certainly pass your feedback along! In addition, if you do not cancel the alarm, and the signal has been already sent, such things as you mentioned, as a black out, etc, would not stop the dispatch procedure.
Kelley
SimpliSafe Home Security

1.3K Messages

4 years ago

Kelly's response is only relevant if an entry delay has been activated and is in countdown prior to an instant trigger being activated.

If instant trigger is activated first, before an entry delay is activated, the notification is sent immediately because there is no entry countdown initiated nor running behind the scenes to delay the notification.


Ryan K response the FULL and correct explanation of the way it works.

263 Messages

4 years ago

Best of luck to you be safe. SS settings page for Instant  Trigger is specific it states it instantly sounds the alarm and along with that because it instantly sounds the alarm it instantly notifies your phone app and online account. It does not override the countdown as Kelly has stated. It's instantly notify the homeowner with a instant audible alarm/phone app/online account notification so an intruder isn't allowed to be walking around your home freely while you sleep. The instant sounding of the siren is a deterrent to the intruder.

1.3K Messages

4 years ago

Pure, plain, and simple, there is NO countdown in instant trigger so Kelly's comment is irrelevant when instant trigger is activated first.

Ryan K's response is the full and correct explanation.

263 Messages

4 years ago

This is definitely helping break up the boredom of our volunteer shelter in place. I understand that Ryan is right and Kelly has to be wrong just because. How do you know that Kelly's comment isn't in response to a misquote made by Ryan.

1.3K Messages

4 years ago

Kelly's reply is incomplete answer to the total picture. It only applies when an entry delay countdown has started before an instant trigger event.  What she said does not apply if instant trigger is activated first.

If an instant trigger happens first there is no countdown delay involved. Notification happens instantly in that case.


Ryan K's answer is the COMPLETE and correct answer.

I'm glad you're bored because I'm going to repeat this information until it finally sinks in for you.

263 Messages

4 years ago

No her statement specifically states that Instant Trigger does NOT OVERRIDE a countdown delay. Hence it SOUNDS the siren instantly and the countdown continues.

1.3K Messages

You are not seeing the forest through the trees.

There is NO countdown activated by an instant trigger.

You are confusing a non-zero setting for entry delay with triggering of the entry delay. Two different things.

Instant trigger does not activate the entry delay countdown. Instant trigger sends the notification instantly, as long as a non-instant trigger has not first started the entry delay countdown.

Ryan K's information is the COMPLETE and correct description of how it works.

263 Messages

4 years ago

Actually waiting for the leaves to appear, but that's gonna be awhile. Have you not read the Instant Trigger description in settings. Instantly sounds, sounds, sounds, sounds the alarm which is the siren, and not sends signal. Come on SS I know your LYAO on this debate of the know it all's. Help us out. LOL

263 Messages

4 years ago

Or this LOL .... Thank you for posting! Currently, instant trigger does not over ride an entry delay, but I will certainly pass your feedback along! In addition, if you do not cancel the alarm, and the signal has been already sent, such things as you mentioned, as a black out, etc, would not stop the dispatch procedure.
Kelley
SimpliSafe Home Security

1.3K Messages

4 years ago

The facts are this.



On May 21st, 2013 Ryan K says:
@ joeizme
Thanks for posting! The Instant Trigger option does not mean an immediate dispatch without verification. The Instant Trigger sets that specific sensor to trigger the alarm and send the signal to the Monitoring service instantly, rather than following the Entry Delay countdown you have set for the system. The Monitoring service must make at least one phone call to the alarm user to verify if it is a false alarm or not. The only alarm that the Monitoring service will bypass the verification call for, is a Duress signal, which is generated by a Duress PIN or a stand-alone Panic button set to silent.
Ryan K.
SimpliSafe Home Security


Ryan K's information is the COMPLETE and correct explanation of the way it works.

263 Messages

4 years ago

I've gotta go out and rack last falls leaves I didn't get to because of early snow last fall. Have a good one.

1.3K Messages

4 years ago

You continue to use an example that only proves you have an incomplete understanding of how it works.



On May 21st, 2013 Ryan K says:
@ joeizme
Thanks for posting! The Instant Trigger option does not mean an immediate dispatch without verification. The Instant Trigger sets that specific sensor to trigger the alarm and send the signal to the Monitoring service instantly, rather than following the Entry Delay countdown you have set for the system. The Monitoring service must make at least one phone call to the alarm user to verify if it is a false alarm or not. The only alarm that the Monitoring service will bypass the verification call for, is a Duress signal, which is generated by a Duress PIN or a stand-alone Panic button set to silent.
Ryan K.
SimpliSafe Home Security


Ryan K's information is the COMPLETE and correct explanation.

263 Messages

4 years ago

Whoaru99 you are correct. I just received an official email verification of how Instant Trigger works. I bow to you with sincere apologies.

1.3K Messages

@sh2402

Apology accepted. I appreciate your honor in posting that reply.

42 Messages

4 years ago

Back to the original topic.  I have an iPhone and iPad, and was experiencing the same issue.  I called support this morning, and had the entry and exit delay changed in Away mode.  I didn't have to talk to a supervisor.  While we were still on the phone, I checked the setting on my iPhone.  Both entry and exit delay were 00.00, which was not what the support person had entered.  I armed in Away mode and the delay was correct.  I also checked on the web site and the Entry and Exit Delay where what the support person had entered.   I then checked the keypad, and both were what the support person had entered.   I checked the iPad, and the Exit Delay was 00:00 and Entry Delay was 04:00.  I put it in Away mode and the amount of delay was correct as entered by the support person.   It looks like there is an issue with the mobile apps, as the web site and keypad are correct.  The mobile apps work correctly, even though the setting is wrong.
If anyone has an Android phone and/or tablet, please check it out.  I would, but currently don't have access to an Android device due to the "stay at home" because of COVID-19.

263 Messages

4 years ago

Cornholio LOL yes back to the original topic. Same issue here with iPhone app. Laptop/online account and keypad will change to my requested 5 second AWAY ENTRY delay set by SS. When this is done the iPhone app goes to 4 minutes AWAY ENTRY delay. I then change iPhone app AWAY ENTRY delay to the lowest I can which is 30 seconds and when I make this change it also changes the online account and keypad to 30 seconds. So when SS changes it to 5 seconds that changes online account and keypad to 5 seconds only. iPhone defaults to 4 minutes. New SS update tonight on iPhone app maybe this addresses this issue. I'll wait a few days and contact SS.
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