261 Messages
Entry Delay
Well here we go. I have had my AWAY mode entry delay set to 5 seconds for over 2+ years. As you know 30 seconds AWAY entry delay can only be lowered by SS not by the consumer. I did this with a call to SS 2+ years ago and it has been set to 5 seconds till today. I check my status every day and today I found the AWAY delay set to 4 minutes !!!! I called SS and after trying to explain asked for a supervisor. Supervisor called back saying they have never heard of the AWAY entry delay ever being set to lower than 30 seconds. Explained to them again a SS supervisor 2+ yrs ago set the delay to 5 seconds. They said there is no way they can do that. Explained I can show them other people who have contacted SS and have made the same request and it was granted. This is either a policy change at SS and they are not granting these request as the industry standard for AWAY delay is 30 seconds across the industry. Am I to assume that all accounts that had a less than 30 sec setting got changed back to 30 sec?
sh2402
261 Messages
3 years ago
0
0
cornholio
41 Messages
3 years ago
0
0
sh2402
261 Messages
3 years ago
0
0
magnum12pm
43 Messages
3 years ago
0
0
sh2402
261 Messages
3 years ago
0
0
KLRSKIR
29 Messages
3 years ago
Entry sensors set to "delay" should only be those near a keypad and would give you "x" amount of time to disarm prior to monitoring being notified.
0
0
sh2402
261 Messages
3 years ago
0
0
whoaru99
1.3K Messages
3 years ago
The only time an instant trigger sensor does not instantly trigger alarm/instantly notify monitoring is if a non-instant trigger sensor is tripped first. Then, the countdown occurs because instant trigger will not override a countdown that has already started.
0
0
sh2402
261 Messages
3 years ago
1
0
sh2402
261 Messages
3 years ago
1
0
sh2402
261 Messages
3 years ago
1
0
sh2402
261 Messages
3 years ago
0
0
sh2402
261 Messages
3 years ago
0
0
whoaru99
1.3K Messages
3 years ago
They had to change their story on smash-proof base because if the base is smashed before the SS entry delay completes it will not send the monitoring notification.
But, that doesn't apply to instant trigger because there is no entry delay for instant trigger. The notice is sent immediately.
Here is an old post from a SimpliSafe rep -
0
0
whoaru99
1.3K Messages
3 years ago
Here it is again...
0
0