Disappointed newbie (multiple sensor error issue)
Installed SS three days ago, and already discovering that SS isn’t living up to the hype.
Aside from the one intermittently offline entry sensor, I just discovered, and confirmed w tech support, that the key pad information as to what entry sensors are open is incomplete.
Currently, the key pad reports 2 open sensors while the app - ios and web - shows 8 open and one offline.
Does anyone have any words of wisdom of how to deal w the discrepancy, keeping in mind that not everyone that arms and disarms the system has access to the app.
11 months ago
I'm double-checking with our engineers, but if I recall, the Keypad should be displaying however many errors the Base Station has on record right now. Of course, the Keypad connects with your Base Station wirelessly as well, so if there's an issue affecting so many of your sensors, perhaps your Keypad is also affected.
Speaking of, it sounds like you've already been working with our Support team. Were you able to get those offline sensors resolved? We do have a Help Center page that can take you through the basics.