Disappointed newbie (multiple sensor error issue)

@davey_d​, in my system, there’s only one error: the offline entry sensor. Tech support has sent me a replacement sensor. We’ll see if that helps. 

The more confusing situation is that the open/closed status reflected by on the keypad doesn’t always reflect what I know to be true or the status in the base station.

Last evening, after pushing the keypad screen and seeing that it wasn’t reporting any open sensors or errors, I pressed the Away button. Immediately, the base station announced it had set the alarm and warned that there were open sensors. The sensors that were open, had been open for several hours. Clearly, the keypad info wasn’t reflecting the status in the base station.

The distance between the keypad and the base is about 10 feet with no obstructions between them.

From my perspective, I cannot trust the keypad info. Consequently, that forces anyone setting the alarm from the keypad to walk around my house and check all 28 sensors when the base warns there are open sensors because the warning doesn’t tell you which sensors or, at least, how many are open.

Sadly, my first impression of the SimpliSafe product is that it’s not simple. The safe part, which is the most critical, remains to be seen.