So long as the main sensor piece is no further than 2 inches away from the magnet, you should be okay. For recessed doors, it might even be necessary to place the magnet on the inside, so that the door swings right past it when it opens. Our Support team at 800-548-9508 also has slimmer magnets that you can try.
@rashelharris I think tls was describing a custom solution, just using any material that could fit into that space. For example, a block of wood cut to size.
I'm having the same problem; my frame sticks out further than the door. Do I need to add some sort of spacer to the door to get the sensor to match. What is the correct fix Thanks Wayne
Official Response
davey_d
Community Admin
•
4.3K Messages
1 year ago
So long as the main sensor piece is no further than 2 inches away from the magnet, you should be okay. For recessed doors, it might even be necessary to place the magnet on the inside, so that the door swings right past it when it opens. Our Support team at 800-548-9508 also has slimmer magnets that you can try.
Check out this guide in our Help Center. You might find the images helpful.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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tls
59 Messages
1 year ago
Install spacers under the sensor to align it.
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rashelharris
1 Message
9 months ago
Where do I get spacers? I have this issue too
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railrider
1 Message
6 months ago
I'm having the same problem; my frame sticks out further than the door. Do I need to add some sort of spacer to the door to get the sensor to match. What is the correct fix Thanks Wayne
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