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Cplummer's profile

Thursday, October 27th, 2022 6:48 PM

Device not responding

What does device not responding code mean?

Community Admin

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240 Messages

1 year ago

Hi @Cplummer, welcome to the community!

Are you receiving an error that indicates the device on your system? Typically, it should say "Sensor not responding" or "Camera not responding", etc.

If you encounter a sensor that isn't responding, it can generally mean one of two things. 

1. The sensor batteries may be low

2.  The sensor may be having trouble communicating with the Base Station, usually due to range or wireless interference.

We have an article that dives deeper into troubleshooting sensors not responding here

1 Message

3 months ago

I just replaced the batteries in the devices and they are still not responding

Community Admin

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5.3K Messages

@jime52213​ if your sensor has been disconnected for a long time, the secure connection might have become unsynced. You'll just want to remove the sensor from your system, and re-add. You can follow these instructions to remove a sensor, and these instructions to re-add.

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