‎Break-in situation | SimpliSafe Support Home
 
martart831's profile

Wednesday, January 11th, 2023 8:06 PM

Break-in situation

My house was burglarized 2 days before Christmas.  The burglar threw a brick through the window to get in. Neither the glass break sensor nor the motion sensor triggered the alarm. They were both positioned correctly and showed no errors in SimpliSafe's system, on the app, or during the alarm test. The alarm did not trigger until the burglar left through the front door.  They had plenty of time to ransack and steal my belongings.  Very unnerving. 

This post was created from this comment on different post

Community Admin

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5.2K Messages

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50 Points

1 year ago

Hi @martart831 ,

I'm really sorry to hear about this situation, and I want you to know that we're going to do everything we can to help. I have escalated your case to our Specialist team, who will be reaching out soon.

Advocate

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923 Messages

1 year ago

Yea I'm not to sure about the glass break sensor as my son threw a ball and busted the window and nothing but my wife is watching a intense movie and glass breaks and the system is on home mode and bam the alarm goes off so I tried to put the motion sensors on instant trigger but the bad part of that was as soon as you walk in the front door to get to the keypad bam the alarm went off so I had to put them back on a delay. Sorry to hear about your home

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