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kaneklan04

1 Message

Beeps every time I go in and out when Off

How do I shut off this beep every time I go in and out door? It must wear out the batteries and it drives me nuts. If I unplug will I have to set the whole thing up again?

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Official Response

davey_d

Former Community Admin

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5.7K Messages

Hi all,

The Door Chime setting makes it so that the Base Station will produce a chime sound whenever an Entry Sensor is opened. The setting affects all sensors, and can be found and enabled three ways:

On your Keypad:

  1. Press Menu. Enter your Master PIN
  2. Navigate to System Settings
  3. Select Chime Volume
  4. Set to the desired level; you can also set it to Off

On your online account:

  1. Navigate to Menu > System
  2. Hit Refresh + Edit
  3. Under Additional Settings, set Entry Sensor Chime to your desired level
  4. Don't forget to select Save Changes at the bottom!

On the SimpliSafe app:

  1. Navigate to Menu > My System > General Settings
  2. Under Entry Sensor Chime, set the desired level
  3. Don't forget to hit Save on the top right!

Finally, as rrecupero mentions, if you have a Wireless Siren, that has its own setting! Here's how to find it:

  • Online Account: Navigate to Menu > Devices.
  • SimpliSafe app: Navigate to Menu > My System > Device Settings.
  • On the Keypad: Navigate to Menu > Devices. 

Look for your Wireless Siren in the list of devices, and you'll find the setting there. On the app and online account, don't for get to Save! And of course, you'll want to apply settings for each Wireless Siren individually, if you have more than one.

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Accepted Solution

ollie_s

24 Messages

Go to General Settings > Entry Sensor Chime. Turn it off if you don't want it to chime.

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zChaz

2 Messages

Despite  having the Entry Sensor Chime set to Off, mine still chimes

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rrecupero

1 Message

You have to go into the siren settings and shut off chime there. Took me forever to figure that out

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murphy_jp

1 Message

@zChaz​ having the same issue. Did you ever get this resolved? I cannot get the entry sensor chime to mute when when set to off. 

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davey_d

Former Community Admin

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5.7K Messages

@murphy_jp​ just to make sure I have this right, you already have the Chime volume set to off? That would be the setting that can be found in the SimpliSafe app under: ☰ Menu > My System > General Settings > Entry Sensor Chime or Name Announcement.

As rrecupero suggests, you might also be hearing your Wireless Siren (if you have one) which has a separate Door Chime setting. That can be found under ☰ Menu > My System > Device Settings > [your Wireless Siren] > Door Chime.

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JKid

7 Messages

Well if it is plugged in, then it will not wear out the batteries.  And besides, the batteries are rechargeable.

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mcmanuskatie

1 Message

I'm dealing with this issue right now. It's only happening with my front door. Every time I open the door (and the system is OFF), a super high-pitched noise is released, and it's horrifying. I have the same configuration on my back door, and this does not happen (except for the little 2-note sound, which is fine).

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simplisafe_admin

Community Admin

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1.8K Messages

Hi @mcmanus.katie,

To be honest, I'm not quite sure what could be causing that issue from what you've said. It's probably best to call our Support Team up to do some more in-depth troubleshooting. Our Support Team can be reached at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.

SimpliSafe Social Team
SimpliSafe Home Security

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deborahgurney2

1 Message

The support team doesn’t know how to resolved this issue. I spent over an hour several times with them to no avail. 

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simplisafe_admin

Community Admin

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1.8K Messages

@deborahgurney2 Whenever an Entry Sensor is opened, the Base Station will make a chiming sound. But if you'd like, you can turn this off in the Base Station's settings. 

 

In the SimpliSafe mobile app, navigate to My System > Base Station Settings > Entry Sensor Chime. Then drag your finger along the slider bar to turn the setting off.

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shirleylox

31 Messages

Be sure you are trying to shut off the right sensor.
and/or
For no valid reason, but it has worked at times --- turn that sensor back on and make it function once. Then turn it off and see if you got the result you wanted.  (Don't laugh at this. I've had occasions where this is what fixed the problem. Sort of like re-initializing that part of the program.)

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phantomdk

1 Message

Login to your account, click on the menu (burger top left), click System and you will see Advance settings on the right with a toggle for Chime

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biggil1944

1 Message

I want it to chime when door opens.  Can't turn it on.  Have vol. Set high.  Sensors flash on closing door.  Wondering if alarm would go off if chime is not working. 

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simplisafe_admin

Community Admin

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1.8K Messages

@biggil1944 If your system disarmed in Off Mode when you experience this behavior? Or is it armed in Home or Away Mode?

 

By default, the Entry Sensor is set to alarm in both Home and Away modes; so when a sensor is opened the Exit Delay countdown would begin rather than a chime. But whenever an Entry Sensor is opened while the system is in Off Mode you should hear an audible chime from the Base Station. 

 

If you haven't already, we recommend checking out the Base Station Won't Chime When an Entry Sensor is Opened guide in the Help Center. This will take you through the most common troubleshooting steps to hear the chime.

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