How do I shut off this beep every time I go in and out door? It must wear out the batteries and it drives me nuts. If I unplug will I have to set the whole thing up again?
The Door Chime setting makes it so that the Base Station will produce a chime sound whenever an Entry Sensor is opened. The setting affects all sensors, and can be found and enabled three ways:
On your Keypad:
Press Menu. Enter your Master PIN
Navigate to System Settings
Select Chime Volume
Set to the desired level; you can also set it to Off
Under Additional Settings, set Entry Sensor Chime to your desired level
Don't forget to select Save Changes at the bottom!
On the SimpliSafe app:
Navigate to Menu > My System > General Settings
Under Entry Sensor Chime, set the desired level
Don't forget to hit Save on the top right!
Finally, as rrecupero mentions, if you have a Wireless Siren, that has its own setting! Here's how to find it:
Online Account: Navigate to Menu > Devices.
SimpliSafe app: Navigate to Menu > My System > Device Settings.
On the Keypad: Navigate to Menu > Devices.
Look for your Wireless Siren in the list of devices, and you'll find the setting there. On the app and online account, don't for get to Save! And of course, you'll want to apply settings for each Wireless Siren individually, if you have more than one.
@murphy_jp just to make sure I have this right, you already have the Chime volume set to off? That would be the setting that can be found in the SimpliSafe app under: ☰ Menu > My System > General Settings > Entry Sensor Chime or Name Announcement.
As rrecupero suggests, you might also be hearing your Wireless Siren (if you have one) which has a separate Door Chime setting. That can be found under ☰ Menu > My System > Device Settings > [your Wireless Siren] > Door Chime.
I'm dealing with this issue right now. It's only happening with my front door. Every time I open the door (and the system is OFF), a super high-pitched noise is released, and it's horrifying. I have the same configuration on my back door, and this does not happen (except for the little 2-note sound, which is fine).
To be honest, I'm not quite sure what could be causing that issue from what you've said. It's probably best to call our Support Team up to do some more in-depth troubleshooting. Our Support Team can be reached at
1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
Be sure you are trying to shut off the right sensor.
and/or
For no valid reason, but it has worked at times --- turn that sensor back on and make it function once. Then turn it off and see if you got the result you wanted. (Don't laugh at this. I've had occasions where this is what fixed the problem. Sort of like re-initializing that part of the program.)
Official Solution
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi all,
The Door Chime setting makes it so that the Base Station will produce a chime sound whenever an Entry Sensor is opened. The setting affects all sensors, and can be found and enabled three ways:
On your Keypad:
On your online account:
On the SimpliSafe app:
Finally, as rrecupero mentions, if you have a Wireless Siren, that has its own setting! Here's how to find it:
Look for your Wireless Siren in the list of devices, and you'll find the setting there. On the app and online account, don't for get to Save! And of course, you'll want to apply settings for each Wireless Siren individually, if you have more than one.
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Accepted Solution
ollie_s
23 Messages
4 years ago
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zChaz
2 Messages
4 years ago
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jdogthekid
6 Messages
4 years ago
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mcmanuskatie
1 Message
3 years ago
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simplisafe_admin
Community Admin
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535 Messages
3 years ago
To be honest, I'm not quite sure what could be causing that issue from what you've said. It's probably best to call our Support Team up to do some more in-depth troubleshooting. Our Support Team can be reached at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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shirleylox
31 Messages
3 years ago
and/or
For no valid reason, but it has worked at times --- turn that sensor back on and make it function once. Then turn it off and see if you got the result you wanted. (Don't laugh at this. I've had occasions where this is what fixed the problem. Sort of like re-initializing that part of the program.)
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phantomdk
1 Message
3 years ago
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