Bought two new glass break sensors, but the base won't recognize them. Tried adding them through the keypad and online. System searches but doesn't find them. Can anyone help?
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I wonder if you got the wrong glass break sensors. In case you aren't aware there are 2 models of SS, the older and the newer. The sensors are not interchangeable.
^ Here's the link to the two different systems - the older system, SS2 is called the "Original Simplisafe", the newest, SS3 is called the "All New Simplisafe" - click on the base station that matches yours, to see/purchase options for the corresponding sensors for that base station.
https://simplisafe.com/alarm-sensors
If you have the correct sensors, call SS and ask for assistance in getting them working correctly.
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https://www.ebay.com/i/223744357967?chn=ps&norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&itemid=223744357967&targetid=882904020427&device=c&mktype=pla&googleloc=9025384&poi=&campaignid=6469981122&mkgroupid=86285324342&rlsatarget=pla-882904020427&abcId=1141176&merchantid=6296724&gclid=Cj0KCQjwka_1BRCPARIsAMlUmErx-CiRbC0wtqoegiGqNU4P4HPZRq3L-k83W-33DRrnPYA6qowYSIEaAsAeEALw_wcB
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coltmaster1
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https://simplisafe.com/alarm-sensors
If you have the correct sensors, call SS and ask for assistance in getting them working correctly.
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