‎alarm activation -unexplained | SimpliSafe Support Home
 
markmond's profile

Wednesday, May 24th, 2023 8:03 PM

alarm activation -unexplained

I came home with the dog and went into garden, dog also in garden. a little while later the alarm activated. House still locked, had to unlock to cancel alarm

unexplained

first time I've had this

can motion sensors be affected by late strong evening sun ?

Community Admin

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2.4K Messages

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10 Points

9 months ago

Hi @markmond, 

I'm sorry to hear that you experienced a false alarm, but I'm glad to know that everyone is okay! Our Motion Sensors are the infrared type, so they're triggered by heat sources moving through a room. Due to this, direct sunlight can trigger a false alarm.

To prevent any future false alarms, I would try moving this Motion Sensor into a corner of the room so it won't get hit by direct sunlight throughout the day.

If you would like to learn more about false alarms with the Motion Sensor and how to prevent them, you can check out this article in our Help Center.

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